Skip to main content

IT First Line Support / Helpdesk Support Apprentice

Employer description:


We provide, support & maintain photocopiers & office printers from leading manufacturers. Our Managed Print Solutions (MPS) will manage every aspect of your printing and document management.



Vacancy Description:   



  • You will support colleagues in resolving IT helpdesk calls. Build own competence in the solutions and products we offer and customer support.
  • Assist the IT Support desk in managing and resolving customer and internal support tickets as well as projects
  • Build skills in the use of our solutions and a deep understanding of the products so that you can independently address customer needs and questions.
  • Ensure calls are correctly managed and reported so that stats and levels of team utilisation and effectiveness are maintained.



Desired Skills:



  • Competent IT systems user
  • Able to retain training and self-teach on occasion
  • Competent with Microsoft Office suite and using cloud hosted systems



Desired qualification requirements: 



3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade D or above.






  • 20 Days Holiday
  • Salary Review
  • Team Dinners
  • Team Activities



Important Information:



QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.



To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.


IT First Line Support / Helpdesk Support Apprentice

Apprenticeships, Advanced Apprenticeship

Published on 1 Jun 2020