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IT Helpdesk Apprentice

Employer description: 

We are an MSP focused on providing IT support and managed internet services. 

Job overview: 

We are looking for an IT helpdesk support engineer to join our team.

At WN1 IT, you will complete an Infrastructure Technician Level 3 Apprenticeship. 

Main role and Responsibilities: [will include:] 

Using some of the following manufactures to complete tasks: 

  • Cisco 
  • Meraki  
  • Microtik 
  • Ubiquiti 
  • Sonicwall 

Desired skills and qualities: 

You should be able to demonstrate previous experience in:  

  • Problem-solving 
  • Customer services 
  • Clear telephone skills 


  • Good verbal communication skills with a clear telephone voice
  • Good ability to work through a problem
  • Ability to see around a problem to a solution
  • Excellent communication skills with an ability to communicate at an appropriate level for the audience
  • Excellent customer service skills with a commitment to provide excellent customer service
  • Excellent working knowledge of Windows operating system environments 

Personal Qualities: 

  • Ability to work alone and part of team 
  • Willingness to learn 
  • Comfortable to ask for help 

Desired experience: 

The successful candidate should be-able to demonstrate a passion for IT and customer service, and ideally have experience working in a MSP environment in some of the following areas/technologies: 

  • Remote support tools 
  • Remote monitoring
  • Windows 7 to 10 desktop support
  • Microsoft Office suite support
  • Lease line, FTTC, 4G, DSL setup
  • Antivirus best practices
  • Firewall configuration
  • Email SMTP POP3 server setup
  • VPN setups
  • Microsoft Office 365 setup / administration
  • Microsoft Server 2008+
  • Hyper-v 

Desired qualifications: 

Minimum 5 GCSE's at grade C or above, including English and Maths. 

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. 

IT Helpdesk Apprentice

Wigan, UK
Advanced Apprenticeship

Published on 2 Jun 2020