IT Helpdesk Apprentice

Employer description: 

We are an MSP focused on providing IT support and managed internet services. 

Job overview: 

We are looking for an IT helpdesk support engineer to join our team.

At WN1 IT, you will complete an Infrastructure Technician Level 3 Apprenticeship. 

Main role and Responsibilities: [will include:] 

Using some of the following manufactures to complete tasks: 

• Cisco 
• Meraki  
• Microtik 
• Ubiquiti 
• Sonicwall 

Desired skills and qualities: 

You should be able to demonstrate previous experience in:  

• Problem-solving 
• Customer services 
• Clear telephone skills 

Skills: 

• Good verbal communication skills with a clear telephone voice
• Good ability to work through a problem
• Ability to see around a problem to a solution
• Excellent communication skills with an ability to communicate at an appropriate level for the audience
• Excellent customer service skills with a commitment to provide excellent customer service
• Excellent working knowledge of Windows operating system environments 

Personal Qualities: 

• Ability to work alone and part of team 
• Willingness to learn 
• Comfortable to ask for help 

Desired experience: 

The successful candidate should be-able to demonstrate a passion for IT and customer service, and ideally have experience working in a MSP environment in some of the following areas/technologies: 

• Remote support tools 
• Remote monitoring
• Windows 7 to 10 desktop support
• Microsoft Office suite support
• Lease line, FTTC, 4G, DSL setup
• Antivirus best practices
• Firewall configuration
• Email SMTP POP3 server setup
• VPN setups
• Microsoft Office 365 setup / administration
• Microsoft Server 2008+
• Hyper-v 

Desired qualifications: 

Minimum 5 GCSE's at grade C or above, including English and Maths. 

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.