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IT Helpdesk Apprentice

Employer description:

CST Ltd provides IT support services to over 250 clients ranging from small businesses, up to nationwide corporates. Our clients include well-known companies as well as education organisations and over twenty charities. We have built our success on providing the highest level of service to form productive long lasting partnerships.

Vacancy Description: 

  • Identify and prioritize each job together with the ability to troubleshoot using detailed technical procedures
  • Engage in face to face training and online assignments to help support the apprenticeship programme
  • Dealing with Networking and Architecture, Mobile and Operating System, Cloud Services, Coding and Logic
  • Process as required
  • Supporting colleagues

Desirable Skills: 

  • You should be familiar with Windows, Antivirus, Backup, Exchange / Office 365. - Further training will be provided
  • Knowledge of the following would be advantageous - routers, switches, firewalls, VPN's, TCP/IP, networking and troubleshooting
  • Experience of supporting customers by telephone / remotely
  • Well-developed problem solving skills
  • You will be expected to be smart and presentable with good communication skills, both on the phone and in person

Desired Qualities:

  • If you hold a driving licence, this will be a bonus [though it is not essential]
  • Experience in retail, or on a help-desk is desirable, but not necessary as there will be training on the job
  • Having Microsoft and Network qualifications are also desirable
  • Someone with an enthusiastic and professional attitude
  • Commitment to learning new skills

Desired Qualifications: 

  • 3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade D or above.


The job includes exposure to networking and will be focused around customer service. The office has just expanded and has a great atmosphere with a football table on site.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

IT Helpdesk Apprentice

Wooburn Green
Advanced Apprenticeship

Published on 1 Jun 2020