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IT Helpdesk Apprentice

Employer Description:

Computer Angels was born out of the experience of Peter Strong, an accomplished computer specialist. Peter had just returned to the UK in 2004 after a decade of working on the continent with such names as UBS and Merrill Lynch, and his very first purchase was a PC for use at home.

Vacancy Description:

  • To support trading room staff, diagnosing and resolving their IT issues with Microsoft Windows 7, Windows 10, Microsoft Office and other software.
  • To maintain and prepare PC’s, laptops, printers, switches and other network equipment.
  • System Administration of Windows Server including: Active directory, DHCP, DNS, Hypervisor, roaming profiles.
  • Administration of security software such as Watchguard Firewall, Kaspersky Administration Server.
  • Resolving client issues when clients cannot connect to the trading platform.
  • Support and maintain Telecoms Infrastructure (Mitel).
  • Responsibility for Service Requests (e.g. new starters, moves, leavers).
  • Ensure IT documentation is kept up to date.

Desired Skills required:

  • Knowledge of Windows 7, Windows 8, Windows 10.
  • Working knowledge of Microsoft Office.
  • Knowledge of security software such as firewalls and anti-virus software.
  • Able to produce documentation (technical and non-technical).
  • Excellent communication skills.

Personal Qualities Required:

  • Must exhibit enthusiasm with a “can do” attitude.
  • A constant desire to progress and learn.
  • A logical approach to problem solving.

Desired Qualifications:

- 5 A-C's including Maths and English

Future Prospects:

Full time position available at the end of the apprenticeship


IT Helpdesk Apprentice

London, UK
Level 3, Level 3, Level 3

Published on 1 Jun 2020