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IT Helpdesk Apprentice - Glasgow (G2 8)- 9305

Arrow Global play an active role in helping financial institutions reduce their balance sheets and recapitalise in order to increase mainstream lending. By purchasing and managing non-performing loans and other non-core assets, Arrow Global provide valuable capital and expertise to a growing European market.

Key Responsibilities:

To provide a first point of contact between the IT department and AGG employees to ensure they receive appropriate help in a timely manner.

To provide initial assessment, triage, research and resolution of incidents and requests, using the incident management and request fulfillment processes, in line with Service Desk objectives.

Liaise with the Managed Services provider as required using the agreed request fulfillment, incident management and change management processes. Work alongside Second and Third-line colleagues to follow tickets through to a complete and timely resolution.

Monitor and act upon incident and service requests logged with the Service Desk teams, maintaining ownership of these requests and communication with users and colleagues.

To support the IT department with the procurement process.User management (starters, leavers and movers).

To suggest, implement and embed improvements to IT systems, processes and culture so that solutions meet AGG’s goals and objectives.

To provide support/assistance to other members of the IT function where appropriate.

To provide early morning monitoring of systems for all sites to ensure systems readiness for start of business

To provide cover on a shift basis and working one in three Saturdays 09:00-13:00. This time would be given back on the day Friday before with a half day.

Update knowledge base and process documentation

Implement and adhere to the Information Security Policy

Required Skills:

Good time management and personal organisation

Positive attitude towards work

Good communication skills A willingness to learn

Takes initiative

Works well as part of a team but also uses own initiative

Interested in a career in IT IT skills - Microsoft Office Suite

Additional Information:

Monday to Friday & every 3rd Saturday GBP 18,000 28 days annual leave including public holidays

Continued training Future Career Progression: Potential to grow within the team, taking on new tasks and benefiting from further training into IT

Important Information:

QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.

IT Helpdesk Apprentice - Glasgow (G2 8)- 9305

Apprenticeships, Advanced Apprenticeship

Published on 1 Jun 2020