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IT Helpdesk Apprentice - Glasgow (G2 8)- 9334

We are on the hunt for individuals who think they have got what it takes to be a success within a business role. If you’re ready to be the best, apply now. Our client is one of the UK's leading independent equipment hirer. With 8 divisions and over 130 locations across the UK, they supply equipment from a half-inch drill to a mobile office. They stock and unrivalled range of equipment and tools ready and available for hire and invest at least 50% of our turnover into new products annually. Based in our Glasgow Head Office an excellent opportunity has arisen in our IT Department for an IT Helpdesk Apprentice to provide support to users throughout the UK. We are interested in hearing from highly motivated candidates who are looking to gain exposure to a wide range of technologies.


Key Responsibilities:

Manage and resolve helpdesk support calls within defined business wide SLAs

Working as part of a team within a busy IT support helpdesk environment.

Carrying out basic troubleshooting/diagnostic/repairs on IT systems Supporting the business for all ERP related queries, from resolving issues in house to escalating to third party support

Working closely with systems development analysing internal processes, providing solutions and the associated documentation

Supporting Cisco Call Manager


Required Skills:

Ability to methodically analyse and resolve problems

Well-developed communication skills with the ability to communicate effectively at all levels and with a wide variety of people

Good organisational skills with the ability to remain calm during busy periods and meet tight deadlines

Good team-player with a flexible approach to work activities

Passion for IT


Additional Information:

Monday-Friday 8am-5pm GBP 10000 per annum


Important Information

QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.For more information about QA Apprenticeships, please visit our website.

Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.

IT Helpdesk Apprentice - Glasgow (G2 8)- 9334

Apprenticeships, Advanced Apprenticeship

Published on 31 May 2020