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IT Helpdesk Support Apprentice

Employer Description:

Christ’s College is a thriving 11-18 school serving the non-Christian and Christian community of Guildford, Woking and the surrounding areas. We are proud of our Church heritage and hope that this has helped us to create an environment that is inclusive and supportive of all. Our aim for the children at Christ’s College is that they should develop the core values of service, respect, stewardship, co-operation and love. We know that success only comes through hard work and perseverance; life can be difficult and therefore we all need resilience; but we need to work with optimism and believe that our hard work will open up great opportunities for us.

Job overview:

Your primary role will be to provide 1st and some 2nd line technical support to our staff and students, to facilitate teaching and learning by providing an effective service under the direction of the Network Manager.

Main Responsibilities

To provide telephone support / in person support at the site

To assist the network manager in any IT projects

To carry out basic computer hardware repairs

To troubleshoot basic software issues

To perform basic user administration on our Active Directory system

Desirable Skills:

Have a commitment to learning new processes.

Good interpersonal skills.

The ability to prioritise workloads 

Personal Qualities:

Self-motivated with the ability to get on well with other members of the school.

Have a confident and professional approach to their work.

Good team player.

Desired Qualifications:

5 GCSE's A-C, including English and Maths

Working Hours: Monday – Friday, 36 hours per week

Salary: £10,000

Future Prospects:

At the end of the apprenticeship programme, a permanent position will be offered to the right individual.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

IT Helpdesk Support Apprentice

Guildford, UK
Full Time

Published on 2 Jul 2020