IT Helpdesk Technician Apprentice

QA

Apply From: 19th of June 2019
Application Deadline:
Salary: £16380.00 per year
Start Date: 19th of June 2019

Employer description: 


This is an independent renewable energy company, and they are looking for an ambitious and hardworking individual with a passion for IT to join their busy IT department within their Scottish head office. 


Main role: 


The main purpose of the role is to assist with the delivery of IT helpdesk service and ticket resolution to internal IT service users. 


Key Responsibilities:



  • Assistance with 1st line helpdesk support request resolution, ensuring they are responded to professionally and within the required SLA time period.
  • Configuration and setup of end user hardware and software.
  • Assistance with the administration of end user cloud based and onsite infrastructure services
  • Assistance with Documentation updates for all global IT Services
  • Monitoring and maintenance support for IT infrastructure
  • Backup administration and maintenance
  • Working in accordance with IT Policies and Procedures 

Required Skills:



  • Keen interest and passion in IT
  • Self-motivated and good work ethic
  • Ability to work as a team and independently
  • Willingness to learn and progress within industry
  • Excellent communication and interpersonal skills
  • An aptitude for problem solving
  • Able to communicate with colleagues and customers and all levels 

Benefits: 



  • Onsite parking 

Future Career Progression: 



  • Growing organisation to chance to progress further within IT role 
  • Salary increase on completion of the apprenticeship qualification 

Working week: 



  • Monday-Friday 
  • 9am-5pm 
  • £9 per hour / £315 per week / £16,380 per year 

Important Information:


“QA’s apprenticeship programs may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”


For more information about QA Apprenticeships, please visit our website.


Note: This advert may close early if a suitable candidate is found before the advertised close date is reached. 


 

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