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IT Helpdesk Technician Apprentice - Castle Douglas (DG7)- 8220

Employer description:

This is an independent renewable energy company, and they are looking for an ambitious and hardworking individual with a passion for IT to join their busy IT department within their Scottish head office.

Main role:

The main purpose of the role is to assist with the delivery of IT helpdesk service and ticket resolution to internal IT service users.

Key Responsibilities:

  • Assistance with 1st line helpdesk support request resolution, ensuring they are responded to professionally and within the required SLA time period.
  • Configuration and setup of end user hardware and software.
  • Assistance with the administration of end user cloud based and onsite infrastructure services
  • Assistance with Documentation updates for all global IT Services
  • Monitoring and maintenance support for IT infrastructure
  • Backup administration and maintenance
  • Working in accordance with IT Policies and Procedures

Required Skills:

  • Keen interest and passion in IT
  • Self-motivated and good work ethic
  • Ability to work as a team and independently
  • Willingness to learn and progress within industry
  • Excellent communication and interpersonal skills
  • An aptitude for problem solving
  • Able to communicate with colleagues and customers and all levels


Onsite parking

Future Career Progression:

Growing organisation to chance to progress further within IT role

Salary increase on completion of the apprenticeship qualification

Working week: Monday-Friday 9am-5pm

GBP 9 per hour / GBP 315 per week/ GBP 16,380 per year

Important Information: QA’s apprenticeship programs may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.For more information about QA Apprenticeships, please visit our website.

Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.

IT Helpdesk Technician Apprentice - Castle Douglas (DG7)- 8220

Castle Douglas
Apprenticeships, Advanced Apprenticeship

Published on 1 Jun 2020