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IT Incident and Service Apprentice

Employer description:

East Kent Hospitals NHS Trust is one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 695,000 people. They also provide some specialist services for a wider population, including renal services in Medway and Maidstone and a cardiac service for all of Kent based at William Harvey Hospital, Ashford. They have a national and international reputation for delivering high quality specialist care, particularly in urology, kidney disease, and vascular services.

Job overview:

In this role the apprentice will work alongside the IT Service Desk team and field based technical teams, which will be expected to provide technical advice guidance and support to users, both staff and managers for all hardware and software products installed.

Main responsibilities: 

  • Undertake the installation of new and replacement desktop hardware and associated software, using standard installation instructions and diagnostic tools within established procedures and quality systems.
  • Support with the integration, conversion and configuration of equipment, in order to assist with the roll out of new technology and systems throughout the Trust.
  • Evaluate, test and monitor desktop hardware performance, report details of equipment installed and removed
  • Maintain and reconcile equipment and user databases, ensuring that all change management procedures are followed
  • Undertake directory and system administration for all end user devices including workstations, printers, tablets, smartphones and peripherals
  • Provide a high quality customer service and technical advisory service to desktop users, resolve problems, maintain continuity of service and provide appropriate information and guidance
  • Assist with the auditing of desktop equipment and maintenance of the hardware records
  • Develop and maintain effective working relationships with suppliers, contactors and internal customers regarding the ordering, delivery and repair of equipment

Desirable skills:

  • Basic negotiation and consultation skills to effect positive and productive outcomes.
  • Good written skills for the production of effective operational documentation.
  • A basic grasp of the principles of working within ITIL service support processes and practices and the application of quality and performance standards to all aspects of 1stand 2nd line technical support duties and systems

Personal qualities:

  • Significant personal motivation and drive is essential and he/she will need to take a logical, analytical approach to problem solving and pay close attention to detail.

Desired qualifications:

  • At least 5 GSCE’s, including English, Maths and IT at GCSE grade C (grade: 9-4) or above.

Working week:

8am - 4pm, Monday to Friday.

Future prospects:

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. 

IT Incident and Service Apprentice

Margate, UK
Advanced Apprenticeship

Published on 9 Jun 2021

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