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IT Incident Service Apprentice

Employer description:

East Kent Hospitals NHS Trust is one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 695,000 people. They also provide some specialist services for a wider population, including renal services in Medway and Maidstone and a cardiac service for all of Kent based at William Harvey Hospital, Ashford. They have a national and international reputation for delivering high quality specialist care, particularly in urology, kidney disease, and vascular services.

Job overview:

To work alongside the IT field based team in one of our acute Hospital sites. This team provides high quality equipment installation, technical support and advisory services for EKHUFT staff. They proactively manage incidents and requests, accepting ownership, evaluating, resolving and enabling the rapid resolution of a broad range of issues. This will include the testing and implementing of new and replacement hardware and appropriate software and the resolving of malfunctions. They look to achieve high standards of customer service and delivery of maximum business benefits.

Main responsibilities:  

  • Replacing, fixing and maintaining equipment, such as PCs, laptops, iPads, iPhones
  • Assisting with system upgrades and setting up new devices 
  • Testing systems prior to dispatch
  • Resolving faults and explaining to the user the work that has been carried out
  • Support with the integration, conversion and configuration of equipment, in order to assist with the roll out of new technology and systems throughout the Trust.
  • Evaluate, test and monitor desktop hardware performance, report details of equipment installed and removed
  • Maintain and reconcile equipment and user databases, ensuring that all change management procedures are followed

Desirable skills:

  • Basic negotiation and consultation skills to effect positive and productive outcomes.
  • Good written skills for the production of effective operational documentation.
  • A basic grasp of the principles of working within ITIL service support processes and practices and the application of quality and performance standards to all aspects of 1stand 2nd line technical support duties and systems

Personal qualities:

Significant personal motivation and drive is essential and he/she will need to take a logical, analytical approach to problem solving and pay close attention to detail.

Desired Qualifications:

At least 5 GSCE’s, including English, Maths and IT at GCSE grade C (grade: 9-4) or above.

Future Prospects:

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. 

IT Incident Service Apprentice

Margate CT9 4AN, UK
Apprenticeships, Advanced Apprenticeship

Published on 2 Jun 2020