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IT Service Delivery Apprentice Engineer - Warwickshire College - Leamington Spa

IT Service Delivery Apprentice Engineer

Employer: Warwickshire College


  • To provide a good level of customer service in assisting WCG staff, students and visitors in the use of End User Computing (EUC) hardware, software and another ICT equipment.  This includes assisting with the central ICT service desk core functions when required.
  • To carry out EUC / Audio Visual / Network Infrastructure support duties as directed
  • To accurately add and update asset and log support calls information on the relevant systems
  • To ensure allocated support calls are resolved in a timely and professional manner to departmental SLA's
  • To ensure relevant staff/students are informed of the progress of your work where appropriate
  • To despatch, receipt and test equipment sent out of the College for modification or repair, and to maintain detailed records of these actions 
  • To install and maintain software applications and update corresponding documentation
  • To work flexibly with other departmental staff to ensure tasks and objectives across the entire department are achieved in a timely fashion
  • To undertake training as required
  • To work in a safe, efficient and effective manner with due regard to good working practice and Health and Safety at Work regulations
  • Safeguard and promote the welfare of children and vulnerable adults for whom you are responsible and whom you come into contact with
  • The list of duties is not exhaustive but outlines the main features of the post at appointment and may vary as the job evolves without affecting the nature of the duties or the responsibility level.

Annual wage: £7,985.00 - £16,777.00

Working week:  Monday - Friday, 08:30 - 16:30, with 30-minutes for lunch.

Total hours per week: 37.00

Expected duration: 30 months

Possible start date: 24 August 2020

Personal qualities: 

  • Have a good customer service focus and a can-do attitude are essential
  • Have the ability to communicate effectively both verbally and in writing with staff at all levels and to appreciate the confidentiality of personal information
  • Excellent timekeeping with the ability to work flexible hours
  • Be able to work with others, follow instructions and stay focused on tasks
  • Ability to demonstrate an understanding of Equality and Diversity
  • Ability to demonstrate an understanding of safeguarding and promoting the welfare of children and vulnerable adults
  • Ability and willingness to integrate the College values and policies into everyday working practices
  • Ability to demonstrate behaviours which support the Core Values of the College

Desired qualifications:

  • You will have a good general level of education, a minimum of 3 GCSEs at grades C/4 or above (or equivalent) in maths, English, and a science
  • Desirable - possess a minimum Level 2 qualification in an appropriate subject OR have other appropriate recognised qualifications (or equivalent)

IT Service Delivery Apprentice Engineer - Warwickshire College - Leamington Spa

Parade, Leamington Spa CV32 4DG, UK
Advanced Apprenticeship

Published on 5 Aug 2020