IT Service Desk Apprentice - Borehamwood (WD6) - 9353

QA Apprenticeships (old)

Taking applications

  • Apprenticeships
  • Advanced Apprenticeship
  • IT
  • Borehamwood remove


Job specification:

In this job you will be...

  • Responsible for the resolution of incidents from detection and recording of an incident on the IS Service Desk through to resolution and closure.
  • Keeping clients informed of the `status'of incidents from detection until resolution.
  • Familiar with Known Errors recorded in the IS Knowledge base and to be able to implement workarounds and `quick fixes'in order to restore the service
  • Escalating of problems to more senior staff when appropriate ( via IS Service Desk)
  • Assisting the Service Support Coordinator in maintaining the IS Knowledge base.
  • Resetting a password
  • Providing standard IT Service for a new User.
  • Logging calls
  • Offering solutions by telephone or remotely where possible
  • Allocating calls to other IDS staff
  • Monitoring the progress of calls
  • Keeping clients informed of the progress of their calls
  • Maintaining the inventory for moves and changes
Your training will...

Are you a bit of a problem-solver?Eager to take your technology knowledge to the next level?

Our training programme is designed to provide you with real-world skills using the most recent IT Technologies to transform you into a highly-skilled IT Apprentice ( all debt free! ) Our apprenticeships blends on-the-job experience, face-to-face workshops and online learning which will teach you a range of new skills including:

Networking and Architecture

Mobile and Operating System

Cloud Services

Coding and Logic

Business Process

Apprenticeships and Vendor qualifications L3

Advanced Apprenticeship Infrastructure Technician Level 3 ( equivalent to A- level educational level) , MTA Networking Fundamentals, MTA Mobility and Devices Fundamentals, MTA Cloud Fundamentals, One Microsoft MOC on demanded course.

Who should apply...
  • Someone who can take a customer service approach to service delivery
  • Someone who strives continuously to exceed customers'expectations
  • Someone who takes ownership of problems
  • Someone who demonstrates initiative and uses good judgment
  • Someone who is able to use all Microsoft Office systems to a good standard
  • Someone who is quickly grasp the use of specialized computer packages
  • Strives to produce written work of a high quality with a good attention to detail
  • Someone with ideally 5 GCSE Grades ( C and above)or equivalent, including Maths and Englis
What happens when I finish my apprenticeship...

Successful apprentices will have the opportunity for Full time employment or Level 4 if successful

QA' s apprenticeship programmes are part-funded by ESF. The ESF is Europe' s main instrument for supporting jobs, helping people get better jobs and ensuringfairer job opportunities for all EU citizens.

It only takes a minute to apply for an IT apprenticeship with QA and begin your IT career with great prospects today.



For more information about QA Apprenticeships, please visit our website. Note:This advert may close early if a suitable candidate is found before the advertised close date is reached.

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