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IT Service Desk Apprentice - Humbie

We are currently seeking an ambitious individual with excellent communication skills for an IT Service Desk Apprenticeship position to join a young, creative and dynamic company based in East Lothian.

The candidates will have at least 5 National 5, including Maths and English and excited to begin a career in IT Systems and Networking.

Key Responsibilities

- Answering telephone calls from customers and trying to assist them where possible

- Logging, prioritising, and tracking

- Service desk calls

- Investigating, troubleshooting, and resolving calls

- Escalating calls to relevant team if not able to resolve at first point of contact

- Continuously monitor delivery to make sure the customer receives an excellent service.

- Treats all clients with respect.

Required Skills

- Pro-active self-starter.

- Must have a drivers license due to location

- Good communication skills- both written and verbal

- Conversant with modern technology.

- High attention to detail with problem solving skills.

- Enthusiastic employee with ambition, strong work ethic and can work well in a team environment.

- Open to new ideas with the willingness to learn.


No Qualifications required.Should you be interested in this vacancy, please click Apply.

Additional Information Monday - Friday 9 00am - 5 30pmGBP 12,000

Important Information QAs apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.For more information about QA Apprenticeships, please visit our website. Note This advert may close early if a suitable candidate is found before the advertised close date is reached.

IT Service Desk Apprentice - Humbie

Apprenticeships, Advanced Apprenticeship

Published on 23 Jul 2019