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IT Service Management Apprentice - Edinburgh (EH12) - 9607

This is a fantastic opportunity to join an exciting and vibrant environment. Here, you get to earn and learn. Apply now!

You will be working for...

A specialist investment management business.

From Edinburgh and London we manage GBP 50.1 billion ( ?60.3 billion)on behalf of UK and international clients - including wealth managers, financial advisers, family offices, pension funds, financial institutions, government agencies and individuals.

Be part of QA' s 10k in Tech and add yourself to the UK' s tech explosion!

Job specification:

Your role will be to?

  • Ensure that all requests and incidents raised by the business involving work from third parties ( UKIT, CC, AGT or BT)adhere to agreed standards and are handled in a speedy and efficient manner, in line with technology and infrastructure strategy
  • Act as a liaison between the business and IT ( both Kames IT and UKIT) , providing a first point of contact for queries and issues, thus ensuring the smooth running of business as usual

You' re training?

Starts with a 12-14 month IT apprenticeship, which consists of training in small groups and work based assessment covering:Operating systems, Server administration, Customer support, Networking and Security.

You will gain a Diploma for Information Technology &Telecommunications Professionals SCQF Level 6 plus MCP in Windows 7/8 Configuration and Interconnecting Cisco Networking Devices Part 1.

This is a fantastic opportunity to start a long and rewarding career in IT.

Who should apply...

Someone with knowledge of the following applications and processes would be useful for the role:

  • Support techniques
  • ITIL practices
  • Basic understanding of project lifecycle
  • Cherwell Service Management tool
  • Core Kames applications

The ideal candidate will have?

  • Strong achievement orientation
  • Team working and communication skills
  • Good customer focus
  • Someone with ideally 5 GCSE Grades ( C and above)or equivalent, including Maths and English

Other Important Information?

Working days are from Monday-Friday, 9: 00am-5: 30pm.

What happens when I complete my apprenticeship?

You will have the opportunity to progress within the financial sector.

It only takes a minute to apply for an IT apprenticeship with QA and begin your IT career with great prospects today.

QA' s apprenticeship programmes are part-funded by ESF. The ESF is Europe' s main instrument for supporting jobs, helping people get better jobs and ensuring fairer job opportunities for all EU citizens.

Note:This advert may close early if a suitable candidate is found before the advertised close date is reached.

IT Service Management Apprentice - Edinburgh (EH12) - 9607

S Gyle Cres, Edinburgh EH12 9EB, UK
Apprenticeships, Advanced Apprenticeship

Published on 23 Jul 2019