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IT Support Apprentice

Employer description: 

39D is an IT support company based in North Weald. This is a family run business, so we are able to give a personal touch for staff and customers. 

Matthew Southgate who owns the company has been working in IT for many years and has a wealth of knowledge to share. 

We attend Networking events which help us grow as a business. 

Brief overview: 

We are looking for a person who would like to train and have a career in IT to become a high quality Help Desk Technician.

Main responsibilities: 

  • Working alongside a qualified technician to identify computer problems and advising on solutions
  • Logging and keeping records of customers queries
  • Analysing call logs so you can identify common trends and underlying problems
  • Visiting customer with a qualified technician, carry out site work if needed
  • Learning how to repair IT problems remotely.
  • Testing and diagnosing faulty equipment setting up computers, laptops, telephones on desks

Desirable skills: 

  • The right candidate will be enthusiastic in IT
  • You will need to be focused,
  • Hardworking,
  • Good analytical and problem solving
  • Understanding of Microsoft and office soft ware
  • Logical Thinker

Personal qualities:

  • Clear written and verbal skills
  • Good Time management
  • Ability to Interact and become part of a team
  • Positive attitude, upbeat personality, customer service driven.

Desired qualifications: 

5 GCSE’s, grades A*-C/9-4 or equivalent (including English Language and Maths) 

Working week: 

Monday – Friday, 8am – 5pm (40 hours)

Future prospects: 

There may be an opportunity to work full time for the Business upon successful completion of the apprenticeship. 

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. 

IT Support Apprentice

North Weald Bassett
Apprenticeships, Advanced Apprenticeship

Published on 2 Jun 2020

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