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IT Support Apprentice

Employer description: 

The company is recognised as having one of the best pro-active service desks in the UK. They provide a range of telecommunications technology including solutions such as Wide Area Data Networks, IP Telephony, Calls & Lines, WiFi Networks, PCI Security Solutions, EFT Payment Services, Mobile Marketing and Audio & Visual Media. 

Job overview: 

They are looking for a dedicated IT Apprentice to work in the expanding IT team, where you will be supported in every step of your apprenticeship. A number of the Service Desk Team are former IT Apprentices themselves who have now gone on to secure full time roles within the company on successful completion of their apprenticeship. This is due to the encouraging and mentoring management team who instil a strong family orientated culture in their workforce. 

The successful candidates will be shown how to diagnose, investigate and manage all customer faults and service requests to a satisfactory completion ensuring the highest possible standards of service. 

If you are a confident and outgoing person and you would like to undertake an apprenticeship in an IT support team environment, then don't hesitate, apply today. 

Main responsibilities: 

  • Pro-actively monitor customer networks
  • Take ownership of all internal and external support calls and manage through to resolution
  • Provide regular call updates
  • Liaise with and manage 3rd parties
  • Support installations 

Desirable skills: 

  • Excellent communication skills (both written and verbal)
  • Good organisation skills 
  • Willingness to learn
  • Ability to work well in a team environment
  • High attention to detail 
  • Excellent problem solving skills
  • Ambitious with a strong work ethic 
  • Punctual 

Desired qualifications: 

3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade C or above. 

Working week: 

9am to 5:30pm, Monday - Friday (Company operate a 24x7x365 rota. After a period of time, you would be expected to fit into the rota, working Saturdays and Sundays. You will get a day off in the week to compensate.)

Future prospects: 

The company have several apprentices currently in the business and have also offered all their former IT apprentices full time employment on successful completion of their apprenticeship. 

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. 

IT Support Apprentice

Bredbury, Stockport, UK
Apprenticeships, Advanced Apprenticeship

Published on 2 Jun 2020