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IT Support Apprentice

Employer description: 

The Mirfield Free Grammar School & Colne Valley High School.

The MFG Academies Trust presently comprises of 2 Secondary schools and one Junior school located in Kirklees Local Authority.

The MFG is an 11-18 secondary Academy of 1600 students including Mirfield College. It became a Convertor Academy in April 2011.

In October 2013, The MFG became a MAT and Sponsor to enable it to sponsor Colne Valley High School (CVHS), an 11-16 secondary school of 1,200 students, to become an academy.  This was achieved in September 2014.

In April 2015, The MFG Academies Trust sponsored Marsden Junior School (MJS), a 7-11 Junior school of 175 pupils, to become an academy.  Marsden Junior School is in the “Pyramid” of CVHS.

Since MFG becoming a Technology College in 1995, we have invested heavily in ensuring the ICT facilities are kept up-to-date, reflect practice in the workplace and help support teaching and learning in the classroom.


We are looking to recruit someone within a busy IT environment. 

This is a demanding role within a fast paced environment that calls for high levels of customer service and attention to detail. 

Main duties and responsibilities:

  • Assist in the support, management and development of the IT infrastructure within the MFG Academy
  • Contribute to the Continual Service Improvement of IT Services
  • Provide day-to-day maintenance support in the use of computer facilities within the MFG Academy to support staff, students and the curriculum
  • Providing first line helpdesk support to students, staff, contractors and visitors
  • Installing new software, hardware upgrades and replacing components as required
  • Maintaining the upkeep of the school I.T. inventory
  • Monitoring and logging helpdesk issues on the IT support request system
  • Supporting staff setting up and preparing equipment around the school e.g. assembly setup, presentation evening etc.
  • Setting up laptops, projectors, whiteboards, sound system as and when required ensuring they are ready to use
  • Restoring and transferring user data
  • Contacting 3rd parties as required
  • Providing basic maintenance and cleaning support for all computer equipment and networks, including the connection and commission of new equipment, and security marking
  • Secure and safe setup of ICT equipment in classrooms
  • Checking, recording, monitoring and advising on consumable stock levels
  • Installing consumables. i.e. toners
  • Replacing peripheral devices such as keyboard, mice
  • Using systems to setup accounts, reset passwords
  • Setup and install printers
  • Ensuring that as far as possible, pupils are not exposed to inappropriate materials on the network
  • To receive and check deliveries and associated invoices
  • Ensuring virus protection is kept up to date

Desired skills:

  • Experience of Microsoft operating systems and Office packages
  • Knowledge of Windows applications
  • Health and safety awareness
  • Confident and able to communicate with people of differing abilities and age
  • Have good organisational skills
  • Be enthusiastic and positive
  • Good problem solving skills
  • Experience of using Office 365 and Outlook

Personal qualities:

  • Will need to be reliable, confident, understanding and supportive
  • Ability to learn new skills quickly
  • Ability to prioritise
  • The ability to work as part of a team
  • Enthusiastic about ICT
  • Attention to detail
  • Well motivated

Desired qualifications: 

5 GCSE’s, grades A*-C/9-4 or equivalent (including English Language and Maths). 

Working week: 

8:30am - 5pm, Monday to Friday, 37.5hrs per week. 

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. 

IT Support Apprentice

Linthwaite, Huddersfield, UK
Apprenticeships, Advanced Apprenticeship

Published on 2 Jun 2020