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IT Support Apprentice

Employer description: 

The United Synagogue is the largest synagogue movement in Europe. Founded in 1870, today it comprises 62 local communities supported by a central office. The Chief Rabbi of the United Hebrew Congregations of Great Britain and the Commonwealth, Chief Rabbi Mirvis, is the spiritual head of our communities. 

Vacancy overview: 

You will be responsible to provide effective IT assistance across all aspects of the business and will provide back up and support to the IT Manager. The post holder will be supporting the organisation in all areas of IT and performing a general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of IT-related projects and activities. 

Main responsibilities: 

  • Diagnose and resolve technical issues
  • Provide desktop support
  • Setting up and configuring new laptops and desktops
  • Install authorised software to laptops and desktops
  • Ensuring security and upgrades are applied and kept up to date on desktops and laptops
  • Antivirus installation to all desktops and laptops
  • Fault-finding to laptops and desktops
  • Reporting faults and maintaining logs
  • Completing internal user moves including phones
  • Patching of network and phones
  • Ensure all logs for equipment and users are maintained
  • Setting up new users and disabling expired accounts in accordance with HR requirements
  • Providing support for workstations 

Quality and operational: 


  • Ensure that work that is produced is of a high standard and meets the department’s key performance indicators.
  • Report on key performance indicators as and when required.
  • Personally demonstrate the organisation’s values, building trust with managers and staff within United Synagogue and proactively contributing to the organisation’s success
  • Be proactive in identifying opportunities for own professional development

 Desirable skills: 

  • Must be able to maintain and develop professional relationships with managers and employees at all levels
  • Must be a proactive team member contributing to the success of the wider team and organisational goals.
  • Strong communication and interpersonal skills
  • Sound knowledge of IT technology and administration
  • Must be strong process oriented
  • Ability to work within a pressurised environment
  • Good time management and planning and multi-tasking skills
  • Sound knowledge and experience of all Microsoft products including Windows Server environments, Exchange, Office and Windows operating systems.
  • Sound knowledge of cloud based environments.
  • IT and web proficiency

Personal qualities: 

  • Ability to work unsupervised and deliver results under pressure within tight deadlines and objectives.
  • Must be able to pay attention to detail to ensure work is carried out with accuracy and quality expected.
  • The ability to manage and priorities complex routine and administrative tasks is essential.
  • To work in a professional manner and develop effective working relationships with colleagues and Synagogue Representatives at all time.
  • To be able to work as an effective and proactive member of the United Synagogue team.

Desired qualifications: 


5 GCSE's [grade A-C], including IT, Maths and English

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

IT Support Apprentice

London, UK
Apprenticeships, Advanced Apprenticeship

Published on 2 Jun 2020

Deadline 20 Oct 2020