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IT Support Apprentice

Employer description: 

My client are a leading global security company who provide innovative systems, productions and solutions in autonomous systems, cyber, C4ISR,space, strike and logistics and modernisation to customers worldwide. 

Main role and responsibilities: 

  • Provisioning of end-user services, including help desk and technical support services
  • Ensure that all requests from users are logged, updated and closed in line with operational level agreements
  • First line service desk call management via telephone, email, tickets and walk ins
  • Install, configure and deploy computer system hardware and software including but not limited to operating system and application software
  • Installation, configuration, maintenance, and troubleshooting of end user hardware, software and peripheral devices
  • Administer and maintain end user accounts, permissions, and access rights
  • Assist the Network and Server team to ensure that the appropriate patches, hot fixes, and service packs are installed on company-owned or licensed software in a timely manner
  • Check system backups daily and escalate any problems identified
  • Follow all Northrop Grumman policies and procedures
  • Practice asset management for IT hardware, software, and equipment
  • Provide technical, operational and training support to departmental personnel for all computer related equipment, peripherals, accessories and components
  • Suggests ways to improve department workflow. Keeps manager informed of problems or issues
  • Maintain hardware/software inventory 

Opportunity to travel to other UK sites as required. 

Desirable skills: 

  • Excellent written and verbal communication skills 
  • Ability to work individually and as part of a team 
  • Customer focused and communicates effectively and professionally with all levels of employees 

Personal qualities: To fulfil the requirements of this job, the post-holder must have… 

  • An interest in IT and customer support 
  • An engaging, proactive and 'can do' attitude 
  • A willingness to learn on the job 
  • A willingness to multi-task, work under pressure and to tight deadlines 

Desired Qualifications: 

  • 5 GCSE’s, grade A to C. 

Future prospects: 

The potential to be offered a full time role. 

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. 


IT Support Apprentice

St James' Square, Cheltenham GL50 3PR, UK
Apprenticeships, Advanced Apprenticeship

Published on 25 May 2020