Employer description:
Avagio are a growing company with a strong vision to be the best manage service provider in the West of England. Our service benchmarks already indicate we are a leading provider in the UK and this is down to our unique culture and focus on developing people to be their best.
Job overview:
Avagio have won the Chippenham Apprentice Employer of the Year award two years on the trot.
This is because, we provide our apprentices with a unique opportunity that most other employers cannot match. It includes access to different technologies different services and a wide scope of interesting clients to work for. Most importantly, our apprentices have excellent career prospects.
We provide a supportive, but at the same time challenging environment, but we also ensure we have a lot of fun.
If you think you have what it takes to be part of Avagio’s success and are ready to accelerate your career – apply now.
Vacancy Description:
- Provide 1st line technical support services to ensure that all Avagio clients perceive and receive excellent customer service and solutions
- Proactively and reactively deliver 1st line helpdesk and technical support as required to our clients
- Administer service tickets for the service desk, creating new tickets, updating and closing tickets
- Receive and make telephone calls to our clients and suppliers to ensure class leading service is provided
- Maintain and update internal client documentation and database systems as required for our clients and the engineering team
- Ensure client satisfaction is achieved and maintained
- Be aware of commercial opportunities with existing and prospective clients
- Contribute to an environment that fosters open communication and trust with all team members, clients and other stakeholders
Desirable Skills:
- Good understanding of PCs\Macs – various Operating systems and hardware
- Some fundamental networking understanding – e.g. TCP/IP, WWW, ADSL routers, Wi-Fi, security
- Understanding of MS Office and other mainstream applications.
Personal Qualities:
(Having your own car is preferable but not essential as this role is predominately office based)
- Be able to work on own initiative
- Have a “can do attitude” and contribute to a “winning” culture in the team
- Be able to communicate clearly orally and via writing to Avagio staff, suppliers and clients
- Diligence and disciplined with administering helpdesk and tickets
- Enthusiasm and desire for making our clients lives better via technology
- Be open and honest – match the Avagio culture
- Have sense of humour and be able to work as a team
- Potential – able to acquire new skills quickly; become an irreplaceable asset for Avagio, and desire long term success as the company grows
- Physically healthy – able to lift PCs, servers, crawl under desks etc.
Desired Qualifications:
3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade D or above.
Future Prospects:
Opportunity for a full-time permanent career and the chance to do a Level 4 if you successful complete the apprenticeship.
Benefits:
- Quarterly reviews with ongoing personal development and fully funded training
- Parking space onsite
- Air-conditioned office
- Various team events throughout the year. These in the past have included BBQ cookery school, shooting, Zombie Bootcamp, Karting & a 24-hour gaming for charity
- Up to 25 days holiday, based on length of service
Important Information:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.