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IT Support Apprentice

Employer Description:
Gresham Tech is an award-winning financial software & services company that specializes in providing transaction control and enterprise data integrity solutions to financial institutions across the globe. Its customers include some of the world's largest financial institutions, all of whom are served locally from offices located in Europe, North America and Asia Pacific.

Job overview: 
We are currently seeking an ambitious IT Apprentice with a real passion for technology.
Main Responsibilities:
• As an Internal Systems Apprentice, you’ll be working alongside our other Internal Systems team members to provide top notch customer service to all of our internal teams.
• The responsibilities of this role are highly varied, so come prepared to apply your IT hardware and software skills and experience to keep all our teams running smoothly.
• This is a very dynamic environment with plenty of opportunities for you to expand your skill set and grow.
You’ll gain experience in:
• IT fault diagnostics and resolution
• Customer service skills
• PC and laptop configuration and maintenance
• Linux, Windows OS build and maintenance
• Network Design, Configuration and maintenance
Desired skills:
• You are focussed on working in the IT industry and have a genuine passion for technology
• You can demonstrate great customer service and communication skills, and an ability to get the root of a problem quickly
• You have a can-do attitude and are happy to pick up ad-hoc projects and requests
• You are interested in network infrastructure
• You may have some experience of Linux
• A positive attitude, which is key, and you must be eager to learn
• Self-driven, results-oriented with a positive outlook
• A clear focus on high quality work
• Pleasant, polite, mature, credible, and comfortable with working in different environments
• Reliable, tolerant, and determined
• Great communication skills for dealing with diverse customers
• Keen to expand on current knowledge and new experience
• Able to get on with others and be a team-player
• Must be able to handle the pressures of simultaneously co-coordinating a wide range of activities

Desired qualification requirements:
• The ideal candidate will have a minimum of 5 GCSE's (A*-C) including Maths and English
• Previous experience working with computer hardware would also be beneficial

As well as standard holiday and pension, we offer a flexible benefits package.

Important Information:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

IT Support Apprentice

Advanced Apprenticeship

Published on 31 May 2020