Employer description:

Quality Compliance Systems (QCS) maintains a clear market leading position in the UK Care sector. The service provides access to the most comprehensive set of customised Care sector policies, procedures and mock inspection toolkits in a software offering.

QCS strives to build a trusted and respected brand based on the quality of our content and our commitment to supporting Care providers to deliver outstanding care and achieving our purpose of creating a fairer and more compassionate world.

Vacancy Description:

The IT Support Apprentice provides day-to-day technical support to all employees of QCS. They ensure the security, smooth access and running of all internal and cloud applications, providing this support in a robust, resilient and secure way with the ability to recover in the event of failure.

Main role / Responsibilities: [will include but not be limited to]:

Provide day to day technical support professionally and efficiently, maintaining a high degree of customer service
Ensure that all users’ queries are responded to in a timely fashion
Work effectively and productively with IT Manager to resolve issues that IT are responsible for
Take ownership of user problems and fix the issue
Document all IT calls on the call logging system
Maintain user security on all applications and systems
Maintain data backups
Support users in the use of technology equipment by providing necessary training and advice
Purchase hardware and software according to the defined IT policies
Maintain and support set policies, processes and procedures

Desirable Skills:

Knowledge of Microsoft based operating systems both Windows 2008 and Cloud Office Products
Knowledge of Windows 7 and 10
Knowledge of Networking (LAN, WAN, Wi-Fi)
Knowledge of Active Directory (AD) and Group Policies (GPO)
Knowledge of Good Security Practice with Cyber Security training completed
Knowledge of Office 365 environment
Knowledge of business applications including Sage Line 50 and Salesforce
Knowledge of VoIP solutions and able to administer Call Handlers and Call Flows
Knowledge of Remote Access tools such as TeamViewer, GoToMeeting
Knowledge of Wi-Fi, Wi-Fi display and Skype for Business
Good understanding of PC hardware and software set-up and configuration
Good understanding of TCP/IP networking skills
Excellent telephone manner
Excellent interpersonal skills

Personal Qualities:

Teamwork
Accountability
Proactivity
Curiosity
Personal discipline

Desired Qualifications:

5 GCSE's, grade A*-C. Including Maths and English.

Future Prospects:

Potential for career progression.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.