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IT Support Apprentice

Employer description:

Quality Compliance Systems (QCS) maintains a clear market leading position in the UK Care sector. The service provides access to the most comprehensive set of customised Care sector policies, procedures and mock inspection toolkits in a software offering.

QCS strives to build a trusted and respected brand based on the quality of our content and our commitment to supporting Care providers to deliver outstanding care and achieving our purpose of creating a fairer and more compassionate world.

Vacancy Description: 

The IT Support Apprentice provides day-to-day technical support to all employees of QCS. They ensure the security, smooth access and running of all internal and cloud applications, providing this support in a robust, resilient and secure way with the ability to recover in the event of failure.

Main role / Responsibilities: [will include but not be limited to]:

  • Provide day to day technical support professionally and efficiently, maintaining a high degree of customer service
  • Ensure that all users’ queries are responded to in a timely fashion
  • Work effectively and productively with IT Manager to resolve issues that IT are responsible for
  • Take ownership of user problems and fix the issue
  • Document all IT calls on the call logging system
  • Maintain user security on all applications and systems
  • Maintain data backups
  • Support users in the use of technology equipment by providing necessary training and advice
  • Purchase hardware and software according to the defined IT policies
  • Maintain and support set policies, processes and procedures

Desirable Skills: 

  • Knowledge of Microsoft based operating systems both Windows 2008 and Cloud Office Products
  • Knowledge of Windows 7 and 10
  • Knowledge of Networking (LAN, WAN, Wi-Fi)
  • Knowledge of Active Directory (AD) and Group Policies (GPO)
  • Knowledge of Good Security Practice with Cyber Security training completed
  • Knowledge of Office 365 environment
  • Knowledge of business applications including Sage Line 50 and Salesforce
  • Knowledge of VoIP solutions and able to administer Call Handlers and Call Flows
  • Knowledge of Remote Access tools such as TeamViewer, GoToMeeting
  • Knowledge of Wi-Fi, Wi-Fi display and Skype for Business
  • Good understanding of PC hardware and software set-up and configuration
  • Good understanding of TCP/IP networking skills
  • Excellent telephone manner
  • Excellent interpersonal skills

Personal Qualities:

  • Teamwork
  • Accountability
  • Proactivity
  • Curiosity
  • Personal discipline

Desired Qualifications:

5 GCSE's, grade A*-C. Including Maths and English.

Future Prospects:

Potential for career progression.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

IT Support Apprentice

Uxbridge, UK
Advanced Apprenticeship

Published on 2 Jun 2020