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IT Support Apprentice


Employer Description:

Established in 1968, Epos Company has over 45 years of experience serving businesses and providing them with their point of sales systems. From the basic to state of the art systems with online ordering, remote order taking, SMS messaging and bespoke programming we can do it.

Our main objective is to find the best solution suitable for your individual needs, which would immensely contribute to growth of your business.

 Vacancy Description:

To assist the IT team with maintaining the smooth running for all aspects of the network and dealing with issues, as requested, on Servers , PCs, Telephones, laptops and mobile devices. Training offered.

Main Responsibilities 

-Log tickets from users - via phone and in person

- Manage the daily job log documentation

-Provide first line support for issues

-Assist in keeping network documentation updated

-PC Moves

-Time and Attendance reporting

-Network and phone patching

-Imaging of PCs

-New starter set-up / Leavers follow-up

-Communicating with software suppliers / company equipment suppliers

Candidate Skills Required:

-Keen learning interest in computers for both software and hardware

-Good telephone manner

-Motivated to assist resolving tickets in a timely fashion

Personal Qualities:

-Able to work both in a team but also individually for some tasks

-Must have a ‘can do’ attitude

-Able to work under pressure

-Experience of Microsoft products including Windows 7 operating systems and Office suite

-Able to communicate with employees of all levels

 Future Prospects:

Full time role available

IT Support Apprentice

London, UK
Level 3, Level 3, Level 3

Published on 27 May 2020