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IT Support Apprentice

Employer description:

LAN Support provide IT Support services to businesses, Turnkey solutions and Managed Support services. Based on a foundation of employing excellence, our team of Consultants, Engineers, Account Managers and Administration staff all have the same ambitions and motivations; to deliver knowledge, commitment, professionalism and satisfaction.


LAN Support are keen to recruit a pro-active IT Apprentice with a can-do, mature attitude towards their work. You will be required to undertake a variety of tasks and gain all round experience within a busy technical environment.

Main responsibilities:

  • Working with & supporting the team
  • Administrative duties as necessary
  • Handling of customer support enquiries on the telephone and through email.
  • Working towards technical accreditations 
  • Evaluating new technologies
  • Working towards building skills and knowledge around networking, firewalls and routing protocols
  • Working towards building skills and knowledge around the Microsoft portfolio and Virtualisation Technologies
  • An exceptional interest in IT, networking and IT infrastructures would really assist the successful applicant
  • Extensive use of Microsoft Word, Excel, SharePoint, Project and Outlook and other software packages including sage

Desirable skills and personal qualities: 

  • Well-presented
  • Have experience of using computers at a reasonable level
  • A quick learner 
  • Professional in their attitude
  • Keen on career progression
  • Flexible and willing to learn
  • An understanding of IT
  • Able to demonstrate good initiative
  • Good to Excellent communication skills
  • Ambitious attitude 
  • An excellent attendance record
  • Interest in Technology
  • A good team player

Desired qualifications:

  • 5 GCSE's, A*-C grade, including Maths and English.

Future prospects: 

  • LAN Support will provide additional training through a variety of methods online, on the job or classroom based where appropriate, over and above the externally provided training as part of the apprenticeship scheme
  • The option to gain a full time role once the apprenticeship is successfully completed (with a salary boost) 

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. 

IT Support Apprentice

Advanced Apprenticeship

Published on 26 Aug 2020