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IT Support Apprentice

Employer description:

JSL Services Group are a small established IT organisation with a strong emphasis on providing customer satisfaction whilst providing a challenging, relaxed and varied environment.

We specialise in providing bespoke solutions to the education and small business sectors.

Are you seeking a rewarding career with an established and growing company that offers employee benefits and career training and development?

Become a part of a thriving established IT support specialist company!

We are currently recruiting a field service engineer / helpdesk operative to join our rapidly expanding team. There is great potential for the right candidate to progress quickly with regular training and incentives to expand your skill set.

Vacancy description:

We are currently recruiting a field service engineer / helpdesk operative to join our rapidly expanding team. There is great potential for the right candidate to progress quickly with regular training and incentives to expand your skill set.

Provide 1st line support on-site, remotely, via email and telephone.

You need to be pro-active, able to use your own initiative, work under pressure and to deadlines with attention to detail.

Main role / Responsibilities: [will include but not be limited to]:

  • Provide first line telephone support
  • Perform hardware and software maintenance at our office in Studley Green, High Wycombe
  • Conduct scheduled support visits to our small business, charity and education customers
  • Conduct emergency support visits to our small business, charity and education customers
  • Complete scheduled on-site system installations
  • Assess and enhance our service offering, procedures and practices and affect a positive improvement in everything we do

Desirable Skills: (Example of skills: Communication, Customer services skills etc)

  • Excellent communication skills
  • Good interpersonal skills
  • Accuracy and attention to detail
  • High standard of office practice
  • Good telephone manner

Personal Qualities:(Example Team player)

  • Ability to work under pressure and work to deadlines
  • Ability to work as a team and with your own initiative
  • Ability to adopt flexible working practices
  • Can do attitude

Desired qualifications: 

  • 5 GCSE’s total 
  • English and Maths GCSE grade D or above 
  • 3x GCSEs grade A-C in any subject 
  • A-Levels, preferably in ICT 

Working week: 40 Hours a week

Salary: £10,000 - £12,000 Per Annum

Future prospects:

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programmes offer on-going development tracks.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

IT Support Apprentice

Stokenchurch
Full Time
GCSE

Published on 29 Sep 2020