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IT Support Apprentice

An exciting apprenticeship is available with a forward thinking, young and dynamic telecoms company. We are looking for a passionate technical apprentice who is keen to start their career in an exciting fast moving environment.

The apprenticeship will provide experience in installing and supporting our clients either directly or via our strategic partnerships.  This is an excellent opportunity to learn about VoIP and contact centre solutions.

You will be offered excellent training, mentoring and support to help further your career.

Main purposes of job

The Trainee Admin Assistant will have a key role with a wide range of duties to complete, and the right candidate must be willing to take on extra administrative tasks as and when required by colleagues and managers.

The primary duties and responsibilities include:

  • Answering calls and logging support tickets
  • Handling support tickets from receipt to resolution across our product portfolio
  • Assist in managing escalations as necessary to internal teams and 3rd party suppliers
  • Talking to staff & clients through a series of actions either face to face, video or by phone to help set up systems or resolve issues
  • Troubleshooting system and network problems and diagnosing and solving hardware or software faults
  • Following diagrams and written instructions to repair a fault or set up a new feature or system
  • Supporting the roll out of new applications
  • Installing and configuring telecoms hardware, operating systems, and applications
  • Monitoring and maintaining Telephone systems and networks
  • Setting up new users accounts and profiles
  • Setting up call routing for VoIP and contact centre solutions
  • Prioritising and managing several open cases / installations at one time
  • Establishing good working relationships with customers, clients and other professionals
  • Liaising with provisioning and operations teams internally and with partners to organise projects
  • Travel to customer site where required

This is a hybrid role, mostly remote with the odd trip into the Hemel Hempstead office location or client site visit. The desired apprentice will be locally based and have a full driving licence with access to their own transport.

JBC Skills Training Ltd reserve the right to remove this advert any time before the closing date.

We may close this vacancy before the advertised Closing Date, so interested candidates should apply as soon as possible.

IT Support Apprentice

Hemel Hempstead, UK
Apprenticeships, Advanced Apprenticeship, Level 3, Employment & Training, Full Time
A levels /advanced GNVQ
££10,000 - £15,000

Published on 26 Apr 2022

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