IT Support Apprentice - Paisley (PA2) - 0835

QA Apprenticeships

Taking applications

  • Apprenticeships
  • Advanced Apprenticeship
  • IT
  • Paisley remove


Employer Description

The company specialises in Business and Telecoms Software.

We aim to provide a simple, easy to use software solution for businesses of all sizes within the telemarketing industry.

Customer care is hugely important to us and we strive to offer unrivalled support within the industry to make our customers feel as comfortable as possible using our products and services.

Job specification:

Responsibilities

- Deliver a high level of customer support by telephone and e-mail

- Use remote access software if necessary to assist customers with any issues

- Administer and troubleshoot Windows and Linux systems and devices

- Support internal office equipment ( computers, printers, telephones)

- Order equipment and supplies

( Training will be provided for all of the below responsibilities)



Requirements

- Excellent communication skills, both written and verbal - for dealing with internal customers

- Positive attitude towards problem solving

- Self-starting attitude towards learning

- Work well in isolation or as a team member in an open office environment

- Enthusiastic nature with a willingness to learn and develop

-A passion for IT

- Experience not essential however some technical knowledge would he desirable



Qualifications required

5 standards ( Level 1 - 3)OR 5 National Level 5 grades, both qualifications including Maths and English



Additional information

Monday-Friday, 35hrs per week

- Having a driving licence would be ideal but is not compulsory

Sign-up or log in to apply

Cookies: By continuing to browse the site you are agreeing to our use of cookies. For more details see our cookie policy.

Continue