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IT Support Apprenticeship

Employer description:

Optimum Medical is provider of medical products and services across the UK and Internationally.

Apprenticeship details:

Job Title: IT Apprentice

Reporting to: Senior IT Specialist

Location: Leeds

Hours of work (per week): 40

Working Hours (daily): 9am – 5pm

Working Days: Monday to Friday 

Job Type: Full-time Apprentice

Job overview:

To assist with the support of employees within the business from an IT perspective. Ensuring general troubleshooting is dealt with and any issues are fixed in a timely manner. Also work on long term IT improvement projects.

Main responsibilities:

  • Handling technical and IT queries via chat, email, face to face or phone call
  • Daily tasks
  • Troubleshooting and diagnosing technical and IT problems
  • Providing solutions to technical queries
  • System optimisations
  • Escalation of issues into 2nd line where necessary
  • Maintaining and updating ticket system
  • Making and maintaining accurate records
  • Supporting colleague with hardware enquiries
  • Resolving problems with networks and other computer systems
  • Diagnosing errors which may arise in technology
  • New hire checklists
  • Password changes
  • Installing or changing software to fix issues
  • Installing or changing software to provide system updates
  • Remotely accessing technology to implement fixes where users cannot do this themselves

Desired skills and qualities:

  • Established computer skills
  • Personable with good relationship building skills
  • Good communication skills
  • Passion for Technology
  • Good teamwork
  • Strong punctuality
  • Commitment to learning new skills and eager to learn
  • Problem solver

Desirable experience:

  • Ability to Troubleshoot and diagnose problems
  • Knowledge of Office 365

Desired qualifications:

Minimum 5 GCSE’s:

  • English and Maths GCSE at grade C or above
  • 3x other GCSEs grade A-C in any subject

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. 

IT Support Apprenticeship

Leeds, UK
Full Time
GCSE

Published on 21 Aug 2020