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IT Support Apprenticeship

Employer description: 

Isotropic is growing… fast!

Isotropic Systems is an organisation based in Reading with offices in the US, who are developing the world’s first multi-service, high-bandwidth, low power, fully integrated range of high throughput terminals designed to support the satellite industry to 'reach beyond' traditional markets. 

Overall purpose of the job: 

To support the growth, we are now looking to recruit an enthusiastic IT Apprentice to train towards becoming a Level 3 Infrastructure Technician.

You will learn to be responsible for acting as the face and heart of IT for all internal users, taking ownership of ticket triaging, incident management, service request fulfilment, asset management and equipment provisioning.

You'll learn to effectively co-ordinate helpdesk tickets and communicate updates between different teams.

In this role, you will constantly be learning and engaging with new technologies and deepening your knowledge within a start-up environment, gaining more responsibility as you develop and become more familiar with the IT Infrastructure as you participate in innovative projects.

To be suitable for this role, it is key that you love technology but have the discipline to work within a compliant environment.

We work hard but try not to take ourselves too seriously.

We are highly adaptable and constantly evolving.

We are passionate about our service, and we live for our customers.

We have high expectations and a career in the IT team means challenging yourself to always be better.

Duties and responsibilities:

  • Ensuring that the IT Services Service Level Agreement (SLA) is adhered to at all times.
  • Assist with providing 1st and 2nd line helpdesk support on a daily basis.
  • Responsible for ensuring that all IT helpdesk requests are logged using helpdesk software.
  • Assist with the production of user documentation.
  • Responsible for escalating support requests to an appropriate team member as and when required.
  • Contribute to the smooth running of an out of hours IT support rota.
  • Assist with ensuring that software updates and patches are applied to all PC’s on a monthly basis.
  • Proactively react to any issues or problems detected whilst running antivirus software and taking the necessary actions.
  • Responsible for the upkeep of the IT Asset Register, including hardware, software, audio visual and telephone systems.
  • Assist with the implementation of IT projects as and when required.
  • Contribute to the policing of IT quality standards throughout the firm.
  • Assist the IT Services team by carrying out training duties as and when required. 

The requirements listed below are considered to either be essential to successfully undertake the duties and responsibilities of the post or are considered highly desirable.

Desired experience, skills and qualities: 

  • Strong communication skills in order to successfully explain IT concepts to non-technical colleagues
  • Desire to learn and accept change
  • Adapt to, and remain calm and focussed, in all situations
  • Ability to influence others
  • Professionalism
  • Attention to detail 

Entry requirements:

You need to have 5 GCSE’s:

  • Maths and English (or equivalents) at grades D or above
  • 3x GCSE’s grade A-C in any other subject

You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here:

Future prospects:

Upon completion of the Apprenticeship, there is an opportunity to become a Full Time Employee of Isotropic Systems Ltd.

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

IT Support Apprenticeship

QA Apprenticeships
Reading, UK
Advanced Apprenticeship
££15,000 - £20,000

Published on 20 Oct 2021

Deadline 14 Dec 2021

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