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IT Support Engineer (Apprentice)

Employer Description

Vianet Group was established 22 years ago and has been an AIM listed business since 2006. With over 300 customers including a number of global blue chip companies and more than 230,000 devices connected to our platform, our experience and knowledge combine to form a powerful technology and insight capability that few can match.

Job Overview:

Purpose of the Role is to deliver a high quality technical support and IT assistance across all areas of the business, thereby allowing end users to fully benefit from operating technically sound and issue free technology

Main responsibilities:

Value Added / Impact:

  • Enabling communication across the business, both internally and externally via telephone, email and other relevant software
  • Employees who benefit from fit for purpose technology that suits the business needs are therefore able to add value to the organization
  • Robust IT and Infrastructure process and procedures
  • To provide users across the business with excellent 1st and 2nd line support and customer service
  • The administration of the IT service desk and triage of tickets
  • Ownership of mobile fleet
  • Technical support of remote workers
  • Software support across all business
  • Maintaining the asset register

Key Tasks:  

  • Prioritise and respond promptly and effectively to assigned Service Desk Tickets, demonstrating and performing effective Incident Management disciplines
  • Ordering equipment in line with Capex processes and procedures
  • Setting up and configuring new laptops and desktops;
  • Installation of authorised software to laptops and desktops
  • Patching of network and phones
  • Ensure all logs for equipment and users are maintained
  • Managing assigned tasks, incidents, changes, project tasks and activities through to required standard;
  • Develop and maintain documentation and procedures towards continual improvement - ensuring all key information is maintained centrally and fed back to the Service Desk
  • Prepare documents, meeting materials and correspondence
  • Perform basic administrative support duties as required to meet specific operational objectives
  • Attend team meetings and provide contribution towards continual improvement and highest level of service

Desired Skills:

  • Qualification in a Computing related field or able to demonstrate relevant experience
  • Sound knowledge of Microsoft Windows Server and Microsoft Desktop Technologies and applications
  • Able to communicate effectively (verbal and written)Ability to focus on deadlines and deliverables

Personal Qualities:

  • Communicates Effectively (Foundation) - using appropriate questioning techniques, and active listening to facilitate the exchange and flow of information in a concise way to suit the audience and achieve the right results.
  • Teamwork & Collaborative Relationships (Foundation) - developing effective working relationships at all levels across the business to achieve goals through sharing info and feedback, respecting and supporting the others’ ideas, co-operating and negotiating.
  • Drive & Delivery (Foundation) - a persistent focus and determination to achieve results, take the initiative, see it through to completion and make a difference.
  • Personal Flexibility (Foundation) - maintaining effectiveness in different situations, changing tactics and improving skills in an ever changing environment.
  • Makes quality decisions and solves problems (Foundation) - gathering and analysing information to identify the problem, finding creative, workable and timely solutions in a pragmatic and sequential manner to meet business objectives and customer needs.

Desired Qualifications

  • Must have 5 GCSEs A-C grade including Maths and English

Future Prospects

Potential full time role once you have completed your apprentices

Salary: £7800

Working Hours: 37.5 per week

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

IT Support Engineer (Apprentice)

Stockton-on-Tees, UK
Full Time
A-Level

Published on 29 Jun 2020