IT Support Engineer Apprentice - Hampshire (GU30) - 4288

QA Apprenticeships

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Employer Description

Smallworld is responsible for supporting and maintaining their clients IT systems and for providing efficient desktop support to all.

Smallworld are responsible for resolving any IT-related faults quickly and efficiently, including a broad range of queries from how to set up an email account to system diagnostics, plus enhancing and developing the IT provision extended within the business.

Smallworld IT is a small, yet very busy company providing IT support and Managed Services to a variety of clients.

Job specification:

Job Description

They are looking for a young, dynamic individual to undertake an IT Support Engineer Apprenticeship.



Main role/responsibilities

  • Taking and logging calls on helpdesk system
  • Escalating IT issues to the IT manager where necessary
  • Diagnosing and resolving technical issues
  • Undertaking small to medium sized projects as instructed by the IT manager
  • Providing desktop and server support
  • Installing authorised software to laptops and desktops
  • Completing internal user moves, including phones
  • Ensuring all logs for equipment and users are maintained
  • Ensuring security and upgrades are applied to desktops and laptops are kept up to date


Desired skills and qualities
  • Pro-active approach
  • High level of customer service
  • Background in hardware/IT is beneficial
  • Ability to use own initiative and use new innovative ways of thinking


Working week

Monday-Friday, 8: 30am-5: 30pm

GBP 150 per week, depending on candidate/experience



Benefits

20 days holiday, plus bank holidays



Important Information

QA' s Apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.

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