Employer descriptionAn amazing opportunity has become available to work for a large strategic market research company, based in Central London.Job overview Are you tech savvy?Do you have a passion for IT and feel this is the career path for you? Look no further...They have cool offices based in Farringdon ( they even have a slide to take you down to the kitchen! ) .The Apprentice will be based in the London office and report to the Support Team Manager, also based in London. A key part of the role is to ensure that all details of issues logged are recorded on the support system, so that all users of the global support team can see what activity has occurred on a ticket. The Executive takes responsibility for resolving first and second line issues whenever possible. An important element of the role is communication with internal users, the rest of the team and clients to ensure that they are up to date with progress on request.Main responsibilities Key responsibilities: Recording and responding to user queries using the support systemMaintaining ownership of user problems until a mutually satisfactory resolution is obtainedEscalating issues appropriately to other team members or other teamsRecording the details of investigations and fixes on the systemHighlighting persistent problemsTraining employees on various IT related systemsParticipation in team meetings when requiredDesktop SupportProviding first-line technical support for our PC and network infrastructureTelephone and email support of external users working remotelyTroubleshooting on PCs and laptopsLogging hardware faultsNetwork user administration and setting up of file permissionsAdministration and support of email, antispam, content filtering and antivirus systemsMonitoring backup jobs and restoring filesLogging requests for IT equipmentSetup and technical rollout of Users and their Windows based PCs and laptopsWill also be working a lot on the application supportRequired qualitiesSomeone who is eager to learn and has a clear passion for ITIdeally, you will have completed an IT related subject at College or Sixth FormExcellent communication skills, written and verbalAble to work on complex workWork under pressureHas initiative and not afraid to ask questionsDesired qualification 3 x GCSE ( or equivalent)at grades A-C in any subject, plus GCSE English and Maths ( or equivalents)at grade D or above Working weekWill rotate from either: 08.00am - 4.00pm, 09.00am - 5.00pm or 10.00am - 6.00pm,35hrs per weekSalaryGBP 19,000 per annumBenefits / Future prospectsWe have a Third Thursday event every month, where one team hosts an evening fundraising event - These are fun and usually based around some team games or activities and a few drinks where appropriateWe have quite a strong CSR offering and staff can take up to 2 days of working time a year to volunteer for good causesAdditionally, we have a team entertainment budget that we use for occasional team building eventsThe London office is a diverse and cosmopolitan working environment where any new team member will have the opportunity to meet and work with people from a wide range of backgroundsImportant InformationQA' s apprenticeships are funded by the Education & Skills Funding Agency ( ESFA) , an executive agency of the Department for Education.To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area ( EEA)for the last 3 consecutive years.