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IT Support & Installations Apprentice

Employer description:

This is a cutting edge technology solutions company, providing EPOS and self-service technology to hospitality Businesses.

Overview:

This is an opportunity to take on an interesting and varied role in a small, rapidly growing company. Company has a track record of developing apprentices to advance within the company and continue in full time roles following the apprenticeship.

The role will give the apprentice a good broad understanding of the company and its products and as such will open up many opportunities. 

The role will be a broad role covering both product and technical support, so will develop both soft and hard skills. The role will be primarily office based, with some travel to client sites required.

Main responsibilities:

  • Respond to support calls, emails and instant messages from customers in a timely fashion
  • Assist customers in resolution of technical issues and escalate to second line support or management as appropriate
  • Answer customer queries relating to use of the applications
  • Document issues and resolutions on company helpdesk system
  • Recreate issues and test fixes
  • Attend Skype calls with customers to solve specific queries or demo features
  • Build, test, and prepare technical components for delivery
  • Carry out network and equipment installations at customer sites
  • Answer onsite training queries and questions where possible, or take away to find an answer from another member of the team
  • Assist with the build out of the product and agent’s knowledge base and interactive help flows

Desired skills and qualities:

  • Confident communicating with customers via chat, email, phone, Skype and face-to-face
  • Good problem solving skills
  • Ability to work alone as well as in a team
  • Aptitude and enthusiasm for IT

Desired qualifications:

5 GCSE’s, grades A*-C/9-4 or equivalent (including English Language and Maths)

Future prospects:

The right candidate will have the opportunity to continue in a more advanced support role, with the possibility to specialise in technical support, help desk support, or customer on-boarding. There could also be opportunities for other roles in the organisation. 

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. 

IT Support & Installations Apprentice

Wakefield, UK
Advanced Apprenticeship
GCSE

Published on 19 Aug 2020