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IT Support Technician Apprentice

Baltic Apprenticeships are delighted to be working in partnership with We Are Focus to provide them with their next IT Support Specialist Apprentice.

Founded in 2003, Focus Managed IT are a managed service provider who are based in Macclesfield. They take the burden of technology off their client's shoulders with switched-on IT solutions from reactive support to network security.

If you are a cheerful problem- solver, you would fit in perfectly in their team, so apply now!

Typical roles and responsibilities will include (but are not limited to):

  • Resolving office 365 issues,
  • Using connectwise and connectwise automate as a ticketing and remote platform.
  • Helpdesk support, logging tickets, triaging tickets and assigning where needed.
  • First-line tasks such as setting up new user accounts and machine setups complying with confidentiality.
  • Working within SLA requirements.
  • Installing and configuring hardware and software as per client requirements.

Full training and support will be provided through both Baltic Apprenticeships and We Are Focus.

Desired Qualities, Skills and Knowledge:

  • Role-specific
  • Telephone skills,
  • Strong communication skills and personable skills.
  • Self-driven, team player, good attitude and aptitude
  • Someone who wants to learn and progress within the business.
  • Need to have a Grade C/ 4 in Maths and English Language

Salary, Hours and Benefits:

  • £15,000 salary per annum.
  • 20 days holidays + 8 Bank Holidays.
  • Monday- Friday 8.30am- 5.30pm with an hours lunch break.
  • Stat-related bonus for opening/ closing tickets in a timely manner.
  • Hybrid role (mainly based in office, but WFH ½ days a week).
  • First-floor office has a kitchen and pool table. There are also shower facilities too.

There is the possibility it progress onto our Level 4 programme once completed as well as progressing in the company.

About Baltic:
Baltic Apprenticeships were the first training provider to offer a completely tech-focused, tech-driven training solution. We help people transform their knowledge and passion into skills that employers need.

If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage.

Eligibility Criteria:
Individuals must have a valid and eligible residency status to apply for this role.

IT Support Technician Apprentice

Macclesfield, UK
GCSE/GNVQ/O levels
££15,000 - £20,000

Published on 26 Nov 2021

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