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IT Technical Services Assistant Apprenticeship

Employer description:  

Our client are part of the Ruskin Mill Trust Group, and this position is located primarily on Sunfield Children’s Home, which is located in the stunning Clent Hills. Set within 58 acres of idyllic parkland, nestled on the slopes of the Clent Hills, we are an independent residential special school and charity who support young people, aged 6-19 years, with complex learning needs, including Autism and PDA. We provide innovative and experiential education for children and young people with Autistic spectrum Conditions and special learning needs, developed out of the inspiration of Rudolf Steiner, William Morris and John Ruskin.  

Sunfield is committed to becoming an equal opportunities employer. 


We are seeking an IT Technical Services Assistant Apprentice for an 18-month fixed term contract. 

Whilst receiving on the job and formal training and support, the post holder will provide first line user support for the information technology systems/hardware and assist the Technical Services Manager with the administration of the network and servers. The role will also require the successful candidate to successfully complete a Level 3 Infrastructure Technician Apprenticeship.

The candidate will be expected to embrace, articulate and work with the visions and values, and is to contribute to the whole life of the schools, colleges and Trust, always remembering that our core purpose is to improve the education and lives of the children and young people at the school and colleges. 

As a Technical Services Assistant Apprentice, you will receive on the job training and support whilst providing first line support for the information technology systems / hardware. You will be required to assist the Technical Services Manager with the administration of the network and servers. 

Main duties will include: 

  • Providing first line user support to staff and students as required using the desktop systems, including dealing with operational problems such as hardware faults and software incompatibilities;
  • Assist in the maintenance of relevant management and system administration records such as user requests and action taken, asset records, software records and maintenance requests and outcomes.
  • Undertake a schedule of PC "health checks" and ensure effective deployment/utilisation of anti-virus software;
  • Assist with the administration and development of the desktop and office network systems as required, including user administration, maintenance of the Office E-mail system, Internet Filter Software and ensuring that the security procedures for the desktop system within the office network are appropriate and are being followed. 

Desired skills and qualities: 

  • Good knowledge of Windows 7/10
  • Computer Literate in Microsoft Office, including, Word, Excel, PowerPoint and Outlook
  • Good organisational skills
  • Confident and enthusiastic user of ICT
  • Good interpersonal skills and the ability to foster and maintain collaborative working relationships and sharing of good practice
  • Good organisation skills
  • Ability to demonstrate high levels of discretion and confidentiality
  • Enthusiastic, energetic, well organised, good communicator
  • Willingness to learn about various technologies and their use within Ruskin Mill Trust

Desirable experiences: 

  • Awareness or knowledge of Windows System Administration
  • Awareness or knowledge of local area networks (wired and wireless)
  • Awareness or knowledge of Wide area networks, and administration of such systems
  • Use of Audio-visual equipment and its maintenance
  • Awareness or Experience using Active directory and Group Policy
  • Awareness or Experience in supporting local area networks and wide area network administration

Specific requirement: 

Successful applicants will be required to undergo a Disclosure and Barring Service Enhanced Level Disclosure (DBS check).   

Desired qualifications: 

5 GCSE’s total. 

  • English and Maths GCSE grade D or above 
  • 3x GCSE’s grade A-C in any subject 

Working hours:  

8:30am until 5pm with 30 minute unpaid lunchbreak / 40hrs per week. 


£12,792 - £16,016 per annum. 

Holidays & Benefits: 

  • The post holder will benefit from 33 days annual leave (including the 8 bank holidays)
  • Opportunity to receive lunch free of charge and there is free car parking.
  • Sunfield and Ruskin Mill Trust are committed to staff training and development and an interactive induction is provided, giving the opportunity to experience the craft and the student experience.
  • Sunfield and Ruskin Mill Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. 


Due to the nature of the business in this organisation, it is essential that all candidates are aged 18 or over. 


Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. 

IT Technical Services Assistant Apprenticeship

QA Apprenticeships
Malvern, UK
Full Time

Published on 8 Jun 2020

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