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IT Technical Support Apprentice

Employer description:

Plum Innovations is a Greenwich based IT consulting and services provider, dedicated to exceptional customer service within leading organisations across both public and private sectors. With deep functional and industry expertise, we are passionate about taking on immense technical challenges and are able to address problems swiftly with efficient solutions.

Our vision is to assist our clients to succeed in their professional fields by delivering an efficient and solid IT platform and a stress-free IT experience. We deliver top class services and professional consultancy through user friendly and cutting edge technology with cost-effective solutions. Plum Innovations goes the extra mile to ensure excellent services are always delivered in terms of quality work, timely delivery, professional behaviour, and value for money. We continually strive to better our services by employing innovative solutions. We are proud to partner with top organisations to meet the growing and changing needs from our clients.

We work closely with NAACE, LGfL and BESA to make sure our supported schools are using technology efficiently and effectively in classrooms. Plum works tirelessly towards helping reinforce the positive impact of EdTech on students’ learning outcomes and assisting schools to employ the ideal technology, in the most cost-effective way.

Plum innovations are looking to take on a new apprentice to join out small but growing team

Vacancy description:

We are looking for a keen new face to join us, working on site in a variety of primary schools across Greenwich, Lewisham and Kent. The role will cover many areas and require a mix of skills, to be constantly developed over the course of the apprenticeship.

Main role / Responsibilities: [will include but not be limited to]:

  • The ability to provide effective, efficient and friendly 1st line support to our clients across Windows and Mac-based environments.
  • Provide basic windows troubleshooting to clients
  • Working with physical/ structured cabling and networking
  • Dealing with clients in person and online communication
  • To provide audio and visual support to clients as and when necessary.
  • Install and maintain computer hardware, workstations, laptops, audio/visual equipment and peripherals. 
  • Maintain an up to date inventory of IT equipment, and ensure cleanliness of equipment.
  • Assist with the expansion of the school network infrastructure including switches, cabling and wireless network equipment.
  • To support staff and students with the set-up and preparation of IT equipment around the school.
  • Report any detected breach of the school’s IT acceptable use policy to the IT Network Manager.
  • To be aware of the school’s health and safety policy and to assist in carrying out the responsibilities detailed
  • Changing of printer toners and basic troubleshooting (Paper jams, driver issues etc.)

Desirable Skills:

  • Knowledge of how to build a computer and familiarity with basic windows troubleshooting.
  • Experience of network or windows server.
  • The ability to provide effective, efficient and friendly 1st line support to our clients across Windows and Mac-based environments.
  • Being able to provide audio and visual support to clients as and when necessary.
  • Working with physical / structured cabling and networking.
  • In person and online communication with clients.
  • Developing good relationships with clients as well as colleagues.

Any background knowledge in these areas is highly desirable, but not essential for the role.

Personal Qualities Required:

  • Team work and interpersonal skills
  • Excellent communication skills
  • Organisation and prioritisation Skills
  • Innovation and creativity
  • Good initiative
  • Personable
  • Ambitious
  • Good written and verbal English
  • Fast and keen learner
  • Highly punctual and organised 

Desired Qualifications: 3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade D or above.

Working week: Monday to Friday, 8am - 4pm

Salary: £10,200 Per Annum

Future prospects:

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

IT Technical Support Apprentice

Erith, UK
Full Time

Published on 20 Jul 2020

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