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IT Technician Apprentice

Employer description:

IT support in London for businesses whether large or small from PC Docs. Our IT support includes Network Solutions, Cloud Services, IT Security and Firewalls plus the latest Anti-Virus solutions.

Vacancy Description: 

We are looking to recruit an IT apprentice to support with IT support for customers in London, remotely and onsite.

Main roles and responsibilities:

  • Answering calls to the help desk and taking details into our ticketing system
  • Assisting your line manager in diagnosing IT issues using remote access software
  • Keeping tickets up to date with developments etc.
  • Checking overnight back up of clients systems and reporting any issues with the ticketing system.
  • Setting up new users on Microsoft servers and Exchange servers including hosted servers.
  • Assisting with on-site installation of PC’s and server projects
  • Assisting with on-site diagnosing as required
  • You will be involved with VPN, CCTV, and Hosted Telephony so a great opportunity for the right candidate to gain a wealth of experience.

Desirable skills / Personal qualities

  • Someone who has a passion for a career in IT
  • Must have great communication skills and personable as will be working on customer sites
  • Hardworking
  • Fast learner

Working week: 37.5 hours a week with some weekend work required.

Salary: £10,400 Per Annum

Desired Qualifications:

  • 5 GCSE’s, grades A*-C/9-4 or equivalent (including English Language and Maths)

Future prospects:

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programmes offer on-going development tracks.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

IT Technician Apprentice

QA Apprenticeships
London, UK
Full Time

Published on 21 Apr 2021

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