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Junior IT Systems Administrator Apprentice

Employer description: 

This is an international and highly profitable FTSE 100 listed group which develops, makes and markets products that are used to protect lives, or improve the quality of life, for individuals and businesses worldwide.  


The Junior Systems Administrator will be responsible for all 1st line support requests. You will be responsible for troubleshooting and resolving laptop, printer, AV and software issues. You will gain exposure to our Azure and Office 365 environment and Cisco networking infrastructure and Windows server estate. You will also be responsible for managing all company assets. 

This is a fantastic opportunity for a dedicated and motivated individual to join this global IT Support team with long-term opportunities.

Main responsibilities:

  • Troubleshoot and resolve all problems encountered with hardware and software
  • Escalate requests to the appropriate team, as needed. Replace or repair defective parts and equipment
  • Conduct technology training for new users
  • Conduct briefings and demonstrations on how to enhance system productivity
  • Assist in the development of training materials
  • Maintain and expand knowledge base in area of expertise
  • Attend courses to develop and keep skills and knowledge current
  • Perform routine server monitoring and performance benchmarking
  • Monitor and remove virus, spyware, and other non-authorised software
  • Complete special projects as requested
  • Manage and update your workload on the global ticketing system
  • Maintain and update hardware asset lists for company issues devices

Desirable skills: 

  • A passion and understanding of IT 
  • Excellent communication skills 
  • Good problem solving skills/experience 

Desired qualifications: 

5 GCSE’s total: 

  • English and Maths GCSE grade D or above 
  • 3x GCSEs grade A C in any subject 

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. 

Junior IT Systems Administrator Apprentice

QA Apprenticeships
Buckinghamshire, UK
Advanced Apprenticeship

Published on 4 May 2021

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