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Junior Support Analyst Apprentice

Employer description:

Trench Networks are changing the face of 4G Internet connectivity through our innovative, market-leading technology. Everything we do is developed in-house – designed and built from our in-depth understanding of what is truly required to provide fast and reliable internet connections in the most challenging of circumstances.

Our solutions are bespoke and dynamic meaning that they can be provisioned for temporary office connections, events & exhibitions, and multi-dwelling sites focussing on the construction industry as our primary customers. We’re passionate about providing a professionally delivered solution to our clients – one they can rely on time and again.

Main role / Responsibilities:

  • Monitor situations, investigate issues and find solutions within the agreed SLAs
  • Collect Support information during support calls and log it within the internal helpdesk accurately
  • Communicate and solve customers' problems via phone, email and face-to-face meetings
  • Liase with external suppliers to resolve support tickets
  • Assigning issues to Field Based Engineers with accurate and precise information for further investigation
  • Assemble, install, configure and troubleshoot bespoke networking equipment
  • Providing a high-level of customer service to clients
  • Providing remote technical assistance
  • Working on the business Service Desk
  • Carrying out any additional duties as required by the IT Manager

Desired qualities, skills and knowledge: 

  • Experience of calling and handling customer enquiries.
  • Ability to work under pressure
  • Motivation to learn new skills and technologies
  • Passion for new technology and networking
  • Great interpersonal and communication skills.
  • The ability to work independently as well as in a team environment.
  • Critical thinker and problem-solving skills

Also, it would be highly beneficial to have demonstrable experience and ability working with computers in a variety of ways.

Desired qualification:

3x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade C or above.

Working week:

Full time (35 hours per week)

Salary:

£150 per week

Benefits of the role:

Potential to move into a higher level apprenticeship and a full time position.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Junior Support Analyst Apprentice

Cramlington
Advanced Apprenticeship
GCSE

Published on 25 Aug 2020