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L3 Infrastructure Technician Apprenticeship

 Employer description:


SCC is Europe’s largest independent technology solutions company, providing European businesses and public sector organisations with rapid returns on their investment in IT.



Vacancy Description:



The company are looking for a L3 infrastructure apprentice to join their busy and successful team by providing 1st Line Support on a hardware breakfix desk for SC customers within an SC environment.



Main Responsibilities:



  • Support engineers and customers with ICT hardware technical queries.
  • Happy to learn / gain a good understanding of SLA’s
  • Will work as part of a team or alone using own initiative.
  • Will handle demanding and difficult customer environment.
  • To log all calls into OUT call management system ensuring all relevant details required to progress the call are present and correct.
  • Deliver an accurate first line vet (Identifying a faulty hardware component), and use the knowledge database when vetting calls.
  • Schedule OUT calls to engineers and managing their workloads to ensure they attend calls within SLA in an efficient manner.
  • Assist the engineering team when calling in for technical assistance.



Desirable Skills:



  • Be able to communicate with customers at all levels, internally and externally.
  • Knowledge of IT & tech
  • Assess, prioritise and manage workload ensuring contractual obligations are achieved.



Personal Qualities:



  • Have a focused and professional approach to task
  • To be professional and presentable at all times
  • Be part of a focused and effective team player
  • Enjoy undertaking a range of tasks related to the role
  • Hold an ambition to achieve and enhance skills
  • To have excellent customer service skills.



Desired Qualifications:



  • 3x GCSEs (or equivalent) at grade A-C in any subject.
  • GCSE English and Maths (or equivalents) at grade D or above.



Future Prospects:



SCC is Europe’s largest independent technology solutions company based across the UK with excellent development and career prospects upon successful completion of the apprenticeship.



Important Information:



QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.



To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.





L3 Infrastructure Technician Apprenticeship

Apprenticeships, Advanced Apprenticeship

Published on 30 May 2020