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Level 3 Advanced Apprenticeship Hospitality Supervisor

Overview

You will develop a wide range of knowledge and skills to prepare you for work in a number of hospitality roles, such as a Bar Supervisor, House Keeping Supervisor, Concierge Supervisor, Front Office Supervisor or Event Supervisor. 

You will gain hands-on experience working with your employer and at college on your day-release.

Aims

As a food and beverage supervisor, your aims are to maintain high standards in a range of settings, from pubs, clubs and bars to restaurants, cafés, conference centres, banqueting venues, hotel restaurants and contract caterers. Your role is likely to involve coordinating a range of dining experiences and adapting to the ever increasing diversity in both food and beverage menus. 

As a bar supervisor, your role will typically involve working in pubs, nightclubs, hotels, restaurants and resorts to oversee the effective running of the bar, ensuring customer satisfaction by maintaining an exceptional standard of delivery and professionalism whilst achieving profitability in line with budget. 

Housekeeping supervisors maintain the presentation of establishments such as hotel and other overnight accommodation including hostel, serviced apartments and conference venues. You would coordinate the work of cleaners, laundry services and room attendants to ensure customers’ experience is in line with the business standards. 

Concierge supervisors maintain the porter service in hotels and serviced facilities, making sure that customer requirements, including leisure activities, local knowledge, travel, parking and luggage storage are met. They also play a key role in protecting the security and safety of customers. 

Front office supervisors coordinate the reception function and, where relevant, reservations –this could be in hotels, holiday resorts and conference venues. Central to many operations, the front office supervisor is responsible for ensuring that customers’ arrival, time at the establishment and departure is delivered according to an establishments standards and meets the customer expectations. 

Events supervisors coordinate a variety of functions within hotels, restaurants and bars. Their role comes with the responsibility of ensuring everything is in place for an event runs smoothly and to check on guests throughout.

Modules

  • Bar Supervisor - Understand how to keep bar operations running smoothly and deal with any customer concerns, identifying where potential conflict could occur, in accordance with the law.
  • House Keeping Supervisor - Know how to allocate tasks and timescales on a daily basis to ensure areas are cleaned in line with business requirements; know how to ensure team follows procedures for responsible use of cleaning materials and equipment in line with business requirements.
  • Concierge Supervisor - Know how to collect and keep up-to-date information on local services and know how to communicate these to customers in a way they are understood e.g. places of interest, travel options, places to eat and drink.
  • Front Office Supervisor - Understand how to implement, and the importance of, check-in, check-out and reservation procedures to ensure they are efficient and reliable for customers.
  • Events - Identify the information required and know how to source, evaluate and use it to plan events which meet customer and business requirements.

Delivery

You will work for a minimum of 30 hours per week, plus take part in training for approximately 1 day. The exact working and training hours will be dependent upon the needs of the employer.

Entry Criteria

Employers will set their own entry requirements to ensure the responsibilities of the role they are offering are fulfilled. 

You will need to demonstrate key hospitality skills, such as recognising customer needs, working as part of a team and delivering outstanding customer service.

 

Level 3 Advanced Apprenticeship Hospitality Supervisor

Durham, UK
Apprenticeships, Advanced Apprenticeship

Published on 10 Jul 2020