Level 3 Business and Administration - Bracknell x5 (180002LW, 180002LV, 180002LU, 180002LS, 180002LR)

FUJITSU

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  • Apprenticeships
  • Advanced Apprenticeship
  • IT
  • Berkshire remove
  • Bracknell remove

Fujitsu are looking for 5 keen apprentices to join our Service Desk team in Bracknell.

This entry level role will give the apprentices the experience they need whilst training towards their Level 3 Business and Administration Apprenticeship with QA. The aim is for the apprentice to spend their first 6 months on the Service Desk before moving around different areas of the business to further develop their knowledge of IT and Service Delivery.

The purpose of this role will be to provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests.

Key Responsibilities of this role will include:

  • Basic Technical Capability - Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs).

  • Business Awareness - Develops an understanding of customer’s environment and service delivery requirements to enable the delivery of a first class service.

  • Process - Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.

  • Problem Solving- Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are ‘beyond them’ and escalates so they can be resolved.

  • Service Level - Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis.

  • Team Working - Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.

  • Personal Development - Takes ownership of own development and has a development plan in place.

By the end of their apprenticeship the 5 apprentice will:

  • Understand the role of a Service Provider

  • Awareness of the basic Service Management functions (Incident Management, Problem Management, Project Management, Secure Engineering etc.)

  • Customer Service

  • Service Level Management

  • Problem Solving

  • People Management Skills

  • Have a clear view of what route they would like to take their career e.g. technical / managerial

This is a really great opportunity not to be missed – Apply now!

*Please note that all of our apprentices are employed on a fixed term contract, but apprentices that have performed well in both the educational elements and in Fujitsu reviews are likely to be given the opportunity of a permanent job.

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