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Level 3 - Customer Service Apprentice

Over the course of 18 months, you’ll work towards a Level 3 Customer Service Specialist Apprenticeship. This will equip you with the knowledge to deal with complex customer journeys directly, preparing you to become an expert in delivering efficient customer service at CityFibre.

With a starting salary of £16,000, you'll receive incremental performance-related increases over the course of your apprenticeship. You'll also enjoy benefits like 25 days holiday, a day off for your birthday, a day to volunteer at a charity of your choice, and a bonus upon successful completion of your apprenticeship.

Life as an Apprentice

Apprentices are an integral part of our early careers talent. We’ll ensure that you get the support and opportunities you need to grow your career, learn new skills, and fulfil your potential. You will work with a personal mentor, who will help support your continued progression and 20% of your time will be set aside to focus on learning new skills. You’ll also have access to our e-learning platform and regular learning opportunities.

We host quarterly apprenticeship events where you will meet and collaborate with other apprentices from across the business. We offer a variety of events throughout the year, ranging from celebrating different cultures to networking opportunities.

How can you change it up? 

As our Customer Service Apprentice, you will efficiently support and coordinate all orders that are being processed through the delivery cycle. You will develop strong administration skills whilst working closely with various teams to provide timely communications and updates on the progress of all orders that have fallen into a delay on the day of install, ensuring that issues are resolved promptly. Some of your key responsibilities will be:

  • Updating and maintaining our Customer Management System and live trackers
  • Providing good quality daily and weekly reports internally and to external partners
  • Responding to customer enquiries in a timely and efficient manner, making sure that customers are informed throughout the installation process

What will you bring to the role? 

We are looking for a motivated team player who has a willingness to learn and train. As you will be working in a customer-focused environment, you must be able to demonstrate excellent communication skills in both a written and verbal manner, as well as communicating effectively to a range of different audiences and stakeholders, especially our customers. Alongside this, you will need to have:

  • Computer literacy skills
  • Organisation skills to manage and prioritise your workload accordingly
  • High attention to detail
  • The ability to handle sensitive and confidential information in an appropriate manner
  • If you don’t already hold a level 2 in English and Maths, you will need to achieve this alongside your apprenticeship.

Our Unique Culture

We are proud to be an equal opportunity employer; we celebrate diversity, we believe everyone has a voice and we’re committed to creating an inclusive environment for all. Even though we come from different backgrounds and do different jobs, we’re united by The CityFibre Way.

We go the extra mile to make sure that our work culture is accepting and inclusive. We have been named as a Times Top 50 Employer for Women, and we are Disability Confident. These are only some of the steps CityFibre has taken to ensure that workplaces are safe for all. So, if you choose to kickstart your career with us, you’ll have the support you need to succeed at CityFibre.

Ready to start changing it up? Join the CityFibre family today.

Please note this is an 18-month fixed-term contract with the opportunity to become permanent upon successful completion of the apprenticeship. By applying for this position, you are providing us with permission to pass your information to the training provider as part of the recruitment process.


Additional Information

CityFibre is committed to providing equal employment opportunities to individuals from all backgrounds, including ethnicity, gender, sexual orientation, gender identity, religion, age, family status and disability. We recognise that everyone is an individual with a wide range of experiences and perspectives and believe this diversity of thought is what makes CityFibre special.

Level 3 - Customer Service Apprentice

Manchester, UK
Advanced Apprenticeship
££15,000 - £20,000

Published on 14 Jan 2022

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