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Customer Service Advisor (SIMS)

Here at Entrust we have a fantastic opportunity for an experienced customer service advisor to join our friendly and knowledgeable Stafford based team.

Entrust are the key provider of education software into UK schools providing software such as SIMS (Schools Information Management System) Primary SIMS and ARBOR, these software packages allow schools to more effectively manage and monitor their students allowing us to drive higher safeguarding levels and making parents and teachers lives easier.

Within Entrust we have a customer service team that supports the customers for this software and we have a large team based in our Riverside office that deliver this. We are looking for people with a background in customer service, a passion for first class customer care and who are looking for a role with scope to learn, develop and progress. What you'll be doing:

  • Resolving problems relating to our software, in a timely and effective way by telephone, remote support or site visits when needed
  • Assisting in the design and delivery of technical training and seminars to Entrust customers, users, and staff.
  • Maintaining an awareness of the services, Local Authority or Department of Education developments and relevant legislation, statutory obligations and advise customers (and/or partners) accordingly.
  • Providing a range of SIMS consultancy, on-site school support, office based and remote support and training services to schools.
  • Encouraging the development of customer skills and championing the most effective use of SIMS software to both raise pupil attainment and improve school effectiveness.
  • Advising and sometimes deploying in schools: suitable solutions to meet their administration and management requirements.

What we're looking for:

  • A proven track record in a customer service environment
  • The ability and desire to work in a team environment championing a first class customer service
  • The desire to learn about our systems and develop the knowledge that will enable you to act as a subject matter expert
  • The ability to learn new IT skills
  • Someone looking for a role with scope to learn and grow

About Entrust

At Education & Government Services, we're transforming public services. We're delivering innovative and efficient ways of working for central government departments and agencies. We have a range of businesses including Tascor Custody & FM, The Pensions Regulator (TPR), Gas Safe Register, Entrust, Standards & Testing Agency (STA) and Capita Procurement Solutions. Join us and discover better as you shape the future of government services.

What's in it for you?

  • A competitive salary of up to £27,000
  • 23 days' holiday (rising to 27) with the opportunity to buy extra leave
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
  • Company matched pension, life assurance, a cycle2work scheme ...and plenty more
  • Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel, and technology
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 55,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email Iqbal at or call 07784 237318 and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.  

Customer Service Advisor (SIMS)

West Midlands
Full Time
££20,000 - £25,000

Published on 13 Aug 2022

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