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Network Engineer Level 4 Apprentice

Employer description: 

Woods Communications was established in 2013 by Danny Woods, further to over fifteen years of experience in the Telecoms industry. Between our team we have a wealth of knowledge, and aim to concentrate this in a way that makes the business areas that we work within easy to navigate for our clients.

Woods Communications are wholly focused on offering our clients a great and individually tailored service, at a very competitive price. Our main aim as a business is to build long-term relationships with our clients, and with this as a primary focus we have not lost one client to service since we opened in 2013.

We have offices on the Northeast London/Essex border, however our clients are based all around the country. We primarily service London, this is because a large degree of our business currently comes from referrals and word of mouth. We’ve found that by offering the best service that we can, and treating every client as individual and listening to their needs; we are quickly recommended to family members, friends and acquaintances who have businesses. 

Main responsibilities: 

  • Answering calls from clients (business only, we don’t serve residential/consumer customers).
  • Raising tickets on our online ticketing system, and performing first line checks and troubleshooting with clients on network, telephony and broadband issues.
  • Not every day, but attending sites (once trained) to configure new networks for clients (generally always in London). Setting them up with their router/internet, telephones and often switches as well. Configuration of LAN/WAN details and setting up remote access etc. as well as any required security features (Draytek, Asus, Unifi/Ubiquiti primarily).
  • Learning and assisting with provisioning of new services using our online portals (ordering SIP, FTTC, ADSL, FTTP, dedicated Fibre circuits, and Openreach WLR services such as analogue and ISDN).
  • Monitoring and having ownership of their own orders/workflow, this would be once trained. So that for example, the chosen candidate might have 5-15 provisioning orders they are managing during the working week, and day to day ensuring the provisioning of these orders is going ahead smoothly.
  • Assisting clients remotely and at site at times, with faults on their service/s. Generally problems with broadband, routers and VoIP telephones.
  • Assisting clients on remote portals, in configuring new users and settings on VoIP (auto attendants, queues, users, call recording etc.) 

Desired skills and Personal qualities:

  • Excellent eye/attention for detail.
  • Ability to use initiative, and take ownership of their workload.
  • A passion and interest in technology (WAN/LAN, VoIP telephones, networks etc.)
  • Local to us (Loughton, Debden, Woodford, South Woodford, Wanstead, Snaresbrook, Leytonstone, Leyton, Stratford, Epping etc.) would help as it’s less travel for them.
  • Driving licence and own car would help but not a deal breaker. 

Desired qualifications:

  • A-Levels in ICT/Business/Computing
  • Or an Apprenticeship in a similar subject (this must be at least the level below the planned programme)
  • Or an International Baccalaureate at level 3 in ICT

Additional benefits for working at Woods Communications 

  • We have dress down on Fridays.
  • We are a small, but growing company so there is room to progress as we grow, for the right candidate.
  • We always try and have a nice Christmas party where we go out for a meal and some drinks etc., and at times during the year we all go out for lunches etc.
  • Room for the candidate to provide ideas on how to improve tech/support processes for the company, as we are a growing company.

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. 

Network Engineer Level 4 Apprentice

QA Apprenticeships
Loughton, UK
Advanced Apprenticeship

Published on 4 May 2021

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