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Network Operations Engineer Apprentice Level 4

Employer description: 


Wifinity gigabit Wi-Fi is powered by our flexible cloud software platform that provides the modern tools we use to create awesome Wi-Fi. The tools include secure and easy user onboarding, Wi-Fi analytics, enterprise single sign-on, powerful guest Wi-Fi & secure home broadband over Wi-Fi. Wifinity’s open APIs, unmatched flexibility and meticulous approach to Wi-Fi create the best possible Wi-Fi experience. 



Main role and Responsibilities: 



  • Handle technical support issues via incident management escalations
  • Daily use of monitoring systems to proactively identify and resolve potential issues
  • Configuration and commissioning of wired and wireless networking equipment
  • Integration of multi-vendor network devices with the monitoring systems
  • Maintenance and development of the monitoring systems
  • Day-to-day Technical Operation activities (network migrations, design changes, infrastructure updates and firmware updates)
  • Infrastructure documentation and knowledge base development to improve team knowledge and troubleshooting. 



Desirable skills: 



  • Strong technical knowledge of Wireless Technologies
  • Salesforce CRM knowledge
  • Linux (Ubuntu or Centos) systems administrations skills
  • Knowledge of programming and scripting, preferably Python and PHP
  • Good understanding of SNMP protocol
  • Good knowledge of VPN and tunnelling technologies
  • Good knowledge of security protocols and firewalls
  • Network Infrastructure Design abilities
  • Knowledge of high availability protocols and design, on both Layer 2 and Layer 3
  • IPv6 implementation and transition mechanisms
  • Working experience of routing protocols (implementation and troubleshooting)



Personal qualities: 



  • 3+ years of experience in network operations centre in the ISP/Telecoms industry
  • Ability to work individually and as part of a team, potentially covering extending working hours
  • Working experience on incident management processes and prioritisation
  • Working experience with monitoring systems, and have an excellent understanding of monitoring best practices
  • Excellent general networking knowledge, including routing (OSPF, BGP), firewalls and switching
  • Desire to learn new technologies and develop advanced networking skills
  • Strong desire and knowledge to work within Internet Service Provider industry and ina close-knit team
  • Excellent verbal and written communication skills
  • Good understanding of RADIUS protocol
  • Good knowledge of Wi-Fi standards and general Wireless principles
  • Ability to multi-task and deal with a combination of fault types at any given time
  • Desire to learn about new communication technologies and share them with the team. 



Desired qualifications: 



  • A-Levels in ICT/Business/Computing 
  • Or an Apprenticeship in a similar subject (this must be at least the level below the planned programme) 
  • Or an International Baccalaureate at level 3 in ICT 



Future Prospects: 



  • Full-time employment at a well-established organisation. 
  • Possibility of further education Level 5 & 6. 



Important Information: 



QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.



To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. 


Network Operations Engineer Apprentice Level 4

Kingston upon Thames, UK
Apprenticeships, Higher Apprenticeship

Published on 2 Jun 2020

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