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To ensure guests receive excellent customer service whilst providing assistance in all areas of Porterage to the required quality standards. For the right person, there is the opportunity to secure full time employment and progress to higher level qualifications.

  • To assist and greet guests on arrival
  • To assist guests on departure
  • Showing guests to rooms and demonstrate the features of the room to guests
  • Smooth transfer and labelling luggage to and from rooms
  • Correct labelling and storage of guest’s luggage
  • Advising guests on hotel facilities and giving tours to guests when required
  • Assist in emergencies
  • Arranging taxis
  • Assisting guests to cars with luggage
  • Assisting with room transfers
  • On call for room queries
  • Ensure public areas i.e., long gallery, garden room are maintained and refreshments replenished throughout the day
  • Setting up of conference rooms and being a point of call for refreshments and equipment
  • Set up of private functions as required
  • Assisting with Room Service
  • Being available for Reception throughout the day to advise on local amenities and tourist information
  • Being available to assist reception during busy check in and out periods
  • Ensure high standards of your uniform and personal appearance
  • Assisting with deliveries
  • To cover night shift during times of holidays, sickness or absence


Burton upon Trent, Burton-on-Trent, UK
Full Time

Published on 3 Jun 2021

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