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Projects Office Apprentice

Impact Futures are recruiting apprentice Business Administrators on behalf of the Access Group.

Access is a leading author of fully integrated business management software. The portfolio spans solutions for ERP, finance, HR, Payroll, warehousing, business intelligence, professional service automation and manufacturing. More than 10,000 UK businesses and not-for-profit organisations use Access solutions to improve their performance, profitability, and drive growth, unlocking their business potential through improved business insight.
Vertical focus and industry-specific solutions differentiate Access in the market and templated solutions make for rapid and easy deployments. Using Access software to automate operations, streamline processes and share real-time business information anytime, anywhere, businesses can benefit from significant performance improvements.

The Role
Reporting to the Project office Team Lead, the role of the Projects Office Apprentice centres on the
administration and support of the sales handover process, maintaining customer communication and billing.
The role of Project Co-ordinator is office based and is one that requires the individual to provide a liaising function between customers, sales, consultants, CoE, Project Managers and Access users.

Detailed Objectives / Tasks:

  • To be a point of contact for a specific set of New Sales personnel, Account Managers,
  • Professional Services Teams (i.e., all internal key stakeholders) with regards to sales
  • handovers and to help maintain customer communication in written or verbal formats ensuring to meet department SLA’s
  • To be first point of contact for specific set of new Project Office requests and maintaining communication with requesters as needed in written or verbal formats ensuring to meet department SLA’s
  • To triage Sales handovers and ensuring allocated to individuals within team
  • To administrate and assist in the updating of consultancy diaries using the resource
  • management and workflow systems
  • To raise the ‘Statement of Works’ forms and contractual documentation where relevant and ensure customer sign off
  • To administrate and assist in Updating the company libraries with relevant booking information and supporting the accuracy of reporting metrics
  • To administrate and assist in the production of monthly reporting metrics
  • Updating of databases as required
  • Support month end billing processes and support accuracy of data
  • To work in accordance with the companies’ policies and procedures
  • Ad-hoc duties as required.

Key Performance Targets:

  • To assist in maintaining customer contact for allocated customers
  • Accuracy of Services Order Backlog reporting data
  • Accuracy of Software Order Backlog reporting data
  • Client billing deadlines are met (i.e. within 2 working days of each new month)
  • To administrate the management of FOC days and update systems accordingly
  • Customer Satisfaction (NPS)

Personal Qualities

  • Effective communication skills
  • Good organisational skills
  • Ability to forward plan
  • Good decision-making skills
  • Able to work alone when required
  • Initiative-taking
  • Attention to Detail
  • Able to quickly learn new applications and techniques
  • Knowledge of Microsoft Office Applications especially Outlook, Word and Excel to intermediate standards
  • Able to Problem Solve and take initiative
  • Able to complete work to high standard and to deadlines
  • Able to work in a team environment and showing the ability to form effective working
  • relationships

Skills and Experience

  • Be comfortable coordinating internal and client project resources
  • Have natural ability for customer relationship building
  • Have a sufficient level of technical ability
  • Ability to think at a divisional level whilst achieving results in immediate area of responsibility
  • Ability to problem solve whilst achieving results in immediate area of responsibility
  • The ability to adapt to a changing business and marketplace
  • Ability to think creatively and exploit opportunities
  • The ability to plan, prioritise and work on several tasks/projects at once.
  • Good communicator able to communicate internally where required and with customers on direction, adopting a flexible & consultative approach
  • Proactive, works at pace, goal orientated with a delivery/milestone focus
  • Ability to work well on own initiative and as part of a high performing team
  • Flexible and adaptable with an ability to work in a small team willingness to work with
  • other/provide cover/support where needed


  • To work in accordance with the companies’ policies and procedures
  • Any ad-hoc duties
  • Knowledge of Salesforce and Resource Management systems is desirable but not essential


Over the course of 18 months, you will study topics such as understanding an organisation, regulations, policies & processes/procedures, aspects of project management, how to manage performance, planning, organisation & decision making skills, quality and process improvement, business fundamentals and IT & external environmental factors (these subjects may differ).

Upon successful completion of the apprenticeship programme, you will achieve a Level 3 certification.

Working Week

Monday to Friday 9am-5.30pm

Salary £17,000 PA

Projects Office Apprentice

Loughborough, UK
££15,000 - £20,000

Published on 20 Apr 2022

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