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Property Manager

JOB TITLE: Property Manager
REPORTING TO: Rose O’Carroll

OFFICE HOURS: 09:00 – 18:00 Monday to Friday with 1 hour for lunch (plus evening meetings with our Clients as required)

1. You will be responsible as part of a team, for the successful management of our RMC portfolio.

2. To generally manage and oversee operations, maintenance, administration and improvement of residential properties in your assigned portfolio and maintain ownership of all matters.

3. To ensure that you are meeting the Service Standards to our Clients at all times and no items are taking longer than is acceptable and/or reasonable. Where delays have occurred, to keep your Clients informed of the reasons for delay and new anticipated completion date.

4. To regularly liaise and report to directors of RMC companies and ensure that their needs are being met.

5. To attend Director Meetings, AGMs and resident surgeries, as per the terms of our contract.

6. To undertake site inspections, as per the terms of our contract.

7. To ensure fees are charged and collected for undertaking additional works outside of our contracted duties.

8. To manage and supervise the provision of property services such as cleaning, gardening, security, etc.

9. To manage and supervise on-site concierge and porterage staff in accordance with office policies and legislative requirements.

10. To instruct contractors with clear instructions on all routine repairs and maintenance, after consultation with RMC directors and on-site staff where appropriate.

11. To update the property websites as and when appropriate.

12. To ensure that all insurance claims are dealt with in accordance with office policies.

13. To ensure the satisfactory completion of major works projects in accordance with office policies and legislation.

14. To ensure annual budgets are prepared promptly in consultation with the RMC directors.

15. To respond to all telephone and written correspondence in accordance with Service Standards.

16. To liaise with the accounts department, where appropriate, to ensure funds are collected from leaseholders.

17. To use your best endeavors to assist other team members when required.

18. To report complaints to the Directors of Trust immediately upon receipt.

19. To deal with additional sales enquiries, licences, etc. in accordance with office policies.

20. To provide support and assistance to all members of the Premier team.

21. Other reasonable tasks as directed.

SERVICE STANDARDS
• Respond to telephone enquiries within 1 business day
• Acknowledge email correspondence within 1 business day
• Acknowledge letter enquiries within 2 business days

Property Manager

London, UK
Full Time, Jobs

Published on 4 Nov 2021

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